Technical Support Engineer - Weekend Shift
Job title: Technical Support Engineer - Weekend Shift in reputed company, NY at reputed company
Company: reputed company
Job description: SHIFT - Friday, Saturday, reputed company, Monday 8 AM to 7 PM ESTAbout Usreputed company is an innovative technology solutions provider focused on Cyber reputed company, Hybrid reputed company, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. reputed company is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to reputed company valuable skills that ignite their passion and reputed company to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to reputed company!Position OverviewThe Tier 1 Engineer will have responsibility for remote client support. reputed company is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in reputed company aspects of IT. reputed company provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. reputed company employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to reputed company the best-in-breed IT support for our clients.Responsibilities
- Ability to handle diverse computing environments in a wide cross reputed company of business clients
- Analyze and document an unfamiliar reputed company network environment while assessing the quickest path to resolution
- reputed company rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
- Sets client expectations appropriately throughout the troubleshooting process
- Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to reputed company fastest resolution of customer incidents
- Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
- Prioritize tickets created
- Follow Thrives’ best practices for escalating tickets to Tier 2 engineers
- Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
- Demonstrate the correct level of urgency while resolving client incidents
- Resolution of incidents/requests reputed company to, but not limited to the following:
- Mail Application/Office 365 issues
- reputed company Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote reputed company incidents (reputed company and Terminal Services)
- Password Resets
- Networked Printer Issues
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; reputed company to prioritize and coordinate between tasks
- 2-4+ years desktop support experience
- Knowledge of mobile device configurations and troubleshooting
- Experience installing, troubleshooting and customizing reputed company Office including Outlook configurations
- Experience troubleshooting workstation hardware issues
- Knowledge and experience with Active Directory
- Ability to reputed company technical information and convey to non-technical people
- Passionate about delivering excellent customer service
- Must be reputed company to work effectively in a team environment as well as alone
- Excellent written and oral communication skills
- In depth knowledge of reputed company OS (7, 8.1, 10, etc.)
- Experience with reputed company Server
- Experience with monitoring and remote management tools
- Experience with reputed company OS
- Experience with VMWare
- reputed company Net +
- reputed company: MCP/MCITP/MCSA