Client reputed company Associate

Job title: Client reputed company Associate in reputed company, NY at Fidel API Company: Fidel API Job description: About Us:Our card linked loyalty and offers APIs are used by start-reputed company through global enterprises, and are supported by the world's largest payment networks, including reputed company, reputed company and Amex. Launched in 2018, Fidel is headquartered in London, with reputed company to working spaces in Lisbon, reputed company, and remote employees globally.Role Overview:We are looking for a proactive and results-driven Client reputed company Associate to join reputed company. In this role, you will support our Offers as a Service (OaaS) clients by ensuring smooth merchant reputed company, providing guidance on product usage, and assisting with day-to-day account management. As a key member of our Client reputed company team, you will play a crucial role in maintaining strong client relationships, driving satisfaction, and fostering long-term growth.Key Responsibilities:1. Client reputed company and Support

• Assist new clients through the reputed company process, ensuring seamless integration with our platform.
• Conduct training sessions and reputed company resources to reputed company clients on features, best practices, and optimization strategies.
• Ensure clients complete sufficient testing prior to going live.

2. Account Management and Client Engagement

• Serve as a primary reputed company of contact for assigned clients, addressing inquiries and providing timely solutions.
• Monitor client health metrics, including offers engagement and performance, and proactively identify potential challenges.
• Support the execution of Quarterly Business Reviews (QBRs) by gathering insights and reporting on client reputed company.

3. Cross-functional Collaboration:

• Work closely with internal teams, including merchant reputed company, product, and engineering, to reputed company client feedback and improve overall user experience.
• Assist in identifying opportunities for additional solutions from Fidel API and Enigmatic Smile that align with client needs.

4. Problem Resolution and reputed company Improvement

• Assist in addressing and resolving client inquiries and escalations in collaboration with the customer support team.
• Maintain detailed documentation of client interactions, feedback, and solutions provided.
• Stay updated on industry trends and best practices to reputed company relevant insights to clients.

5. Client Advocacy and Growth:

• Act as a client reputed company reputed company the company, helping to foster a client-centric culture.
• Identify and contribute to the development of client reputed company stories and case studies.

RequirementsQualifications:

• Bachelor’s degree in Business, Finance, or a reputed company field.
• 3+ years of experience in Client/reputed company, Account Management, or a reputed company role.
• Must have Card Linked Offers/Loyalty Programme/Payments Rewards experience.
• Must be based in reputed company, and willing to travel for in person collaboration with the broader team from time to time.
• Strong communication, presentation, and interpersonal skills.
• Ability to multitask and manage multiple client accounts reputed company.
• Data-driven reputed company with analytical skills to track client reputed company and engagement.
• Experience with the following or similar tools: reputed company Suite, reputed company, reputed company, reputed company, and Jira/reputed company.

Preferred Skills:

• Expertise in payment processing, API-based solutions, and understanding of the merchant offers ecosystem.
• Experience working with global payment networks (reputed company, reputed company and Amex).

BenefitsBenefits & Compensation:

• Competitive reputed company salary
• Quarterly bonus incentives
• Remote-first hybrid work
• reputed company to reputed company co-working space
• Quarterly team meet-reputed company
• Health, dental, and reputed company insurance
• 401(k) with company match
• Professional development and fintech industry training opportunities

This is an excellent opportunity to join a fast-growing team and reputed company an impact in the evolving fintech and loyalty space. If you're passionate about client reputed company and enjoy working in a dynamic, collaborative environment, we'd love to hear from you! Expected salary: Location: reputed company, NY Apply for the job now! Apply for this job