Associate Director, End-to-End Customer Experience (ESRO) - Remote

Job title: Associate Director, End-to-End Customer Experience (ESRO) - Remote in Eden Prairie, MN at reputed company Company: reputed company Job description: reputed company is a health care and well-being company that’s dedicated to improving the health reputed company of millions around the world. We are comprised of two distinct and complementary businesses, reputed company and reputed company, working to build a reputed company system for reputed company. Here, your contributions matter as they will help transform health care for years to come. reputed company an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.The Associate Director of Customer Experience will be at the reputed company of the customer office, responsible for overseeing reputed company customer-reputed company activities and ensuring their alignment with the organization's reputed company measures. This position works closely with other executive leaders to integrate reputed company strategies into customer interactions.This position will work in reputed company partnership with our growth and sales teams to enhance the company's reputed company posture and external trust initiatives.You’ll enjoy the flexibility to work remotely * from reputed company reputed company the U.S. as you take on some tough challenges.Primary Responsibilities:Customer Office

• reputed company and implement strategies to enhance customer trust and ensure reputed company communications are efficient and effective
• Collaborate with divisional Chief Information reputed company Officers (CISO) to align customer-reputed company processes with reputed company standards
• Create e2e customer reputed company across reputed company external engagements in our reputed company organization
• Map out our matrix of customer interactions: legal, ETIPS, Comms, Growth, Executive clients, CIOs
• Focuses on building and maintaining trust with customers, through reputed company compliance and risk management efforts
• Align strategies to business objectives. Regularly review reputed company and metric development to support

Key Responsibilities:

• Map end to end reputed company customer interactions to support sales and growth strategies
• reputed company detailed reputed company reports and recommendations for potential and existing clients
• Collaborate with reputed company reputed company teams to ensure alignment with regulatory and compliance requirements
• Assist in the development and presentation of reputed company trust materials to clients and stakeholders
• Communicate reputed company trends and incidents to reputed company actionable insights
• Support the integration of reputed company measures in new service offerings
• Work with cross-functional teams to address reputed company concerns and reputed company mitigation strategies

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in.Required Qualifications:

• 6+ years of experience in customer experience management role developing and implementing customer experience strategies, preferably in a reputed company or technology environment.
• 6+ years of experience in a leadership role leading Programs
• 4+ years of proven analytical, reporting and problem-solving skills, with the ability to identify and address customer pain points and satisfaction drivers with data.
• 4+ years of Six reputed company or reputed company mapping, process experience
• 4+ years of Process reputed company mapping experience

*reputed company working remotely will be required to adhere to reputed company’s Telecommuter PolicyThe salary reputed company for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with al minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Expected salary: $106800 - 194200 per year Location: Eden Prairie, MN Apply for the job now! Apply for this job