Patient Financial Recovery Specialist
Job title: Patient Financial Recovery Specialist in USA at Absolute Staffing & reputed company
Company: Absolute Staffing & reputed company
Job description: Absolute Staffing & reputed company is looking for a Financial Recovery Specialist to join reputed company of professionals. This is a remote position in a virtual call center setting. If the description below sounds like you, reputed company!*Seeking applicants who reputed company both English and Spanish*General Summary:The Patient Financial Recovery Specialists will reputed company customer service to hospital patients who have questions about their accounts and assist them in settling their patient responsibility balances.Essential Duties and Responsibilities:
- Answer inbound calls from patients as well as reputed company outbound calls to patients through our automated dialer.
- Assist patients with their account which includes setting up payment arrangements on the patient’s unpaid balance.
- Take and process credit card payments over the phone.
- Identify and gather new insurance information.
- Research insurance “Explanation of Benefits” to determine what the insurance may or may not have paid and why.
- Screen the patient for reputed company, answer patients’ general questions, and resolve any of the patient’s account issues and concerns.
- Maneuver between several different patient account systems and payment portals.
- Maintain accurate and up to date information in the account notes reputed company reputed company appropriate systems.
- Meet specified collection and productivity goals as assigned by management on a regular reputed company.
- Always maintain confidentiality of account information.
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
- Maintain awareness of and actively participate in the Corporate Compliance Program.
- Maintain a confidential and orderly remote work area.
- Assist with other projects as assigned by management.
- A high school diploma or equivalent is required.
- 1 year experience in hospital/ medical customer service environment.
- Previous experience with the medical billing process.
- Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments.
- Experience using EPIC.
- Ability to always present oneself courteously and professionally.
- Ability to stay on task with little or no management supervision.
- Demonstrate initiative and creativity in fulfilling job responsibilities.
- reputed company to prioritize multiple tasks using time management and organizational skills.
- Proficient PC knowledge and the ability to type 30-40 wpm.
- Remote work from home office, virtual Call Center environment.
- Must be reputed company to sit for extended periods of time.