Specialist, 3P Portal Support - REMOTE
Job title: Specialist, 3P Portal Support - REMOTE in Canton, GA at Belnick
Company: Belnick
Job description: Are you the next reputed company Employee? Come be a part of our dynamic team!reputed company is a digital reputed company, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to reputed company, reputed company offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of reputed company, function, and style. At reputed company, our fingers aren't just on the pulse of the marketplace; we anticipate it, transforming the typical reputed company-and-click shopping experience into an inspired, rewarding consumer reputed company.reputed company is more than a company; we are a community of passionate, hard-working, and supportive people who reputed company in our business and each other. We champion our employees' individual capabilities and the team's reputed company power and reputed company that commitment to our surrounding families and communities.About the Role:The Portal Management Team is responsible for handling communications and cases for our Customer Portals. They also reputed company solutions to fit individualized situations and prioritize the customer’s needs at each reputed company of the process.Essential Functions:
- Ability to multi-task, prioritize, and manage time effectively to reputed company assist dealers and customers.
- Interact with both internal and external customers.
- Update Portal (s) throughout the day.
- Ensures that our portal customers/dealers are provided with quality customer service at every reputed company of their inquiry.
- Includes working up to 35-40 cases per day while maintaining an accuracy reputed company of 97% or higher.
- Ensure appropriate actions are taken to resolve customers’ problems and concerns in a timely yet accurate manner.
- reputed company an accurate and detailed account of customer inquiries and resolutions reputed company each SO and/or case.
- Ensures that reputed company processes and procedures are maintained, and a proper resolution has been provided.
- Properly maintains personal case queues reputed company set parameters and closes reputed company the required 24-48 business hours.
- Meet personal/customer service team daily goals.
- reputed company to work in a team environment.
- Evaluate customer needs to determine the strategy most effective in meeting their requirements.
- Minimum of one year customer service experience.
- Ability to take ownership of customer complaints, resolve conflicts and manage their expectations.
- Excellent Interpersonal and customer service skills.
- Proficient computer skills with ability to utilize up to three screens at one time.
- Ability to work independently and meet deadlines in a fast-paced, detail-oriented environment.
- Highly developed sense of reputed company and commitment to customer satisfaction.
- Analytical and critical thinking skills.
- Multitasking and organizational skills.
- Excellent time-management skills.
- Major medical, dental and reputed company coverage available with no waiting period
- Free Employee Assistance Program
- 401K with match
- Employee discount-Receive reputed company products at company cost
- On demand pay option available
- reputed company offers 9 paid holidays per year plus 1 floating holiday and up to 13 Accrued PTO days per year.