Remote Technical Support Specialist
Job title: Remote Technical Support Specialist in Mobile, AL at Gateway Sourcing, LLC
Company: Gateway Sourcing, LLC
Job description: We are seeking a fulltime skilled Remote Desktop Support Technician to join reputed company. The ideal candidate will reputed company technical assistance and support to users experiencing hardware, software, and network issues, with a specific focus on managing and troubleshooting devices using reputed company Intune. (Demonstrated experience with this required and visible in resume where used please.) This role involves troubleshooting problems remotely, ensuring smooth deployment of new applications, and maintaining the device compliance. The technician will work independently while delivering high-quality support to ensure reputed company performance.Duties and ResponsibilitiesJob Responsibilities:
- Technical Support: reputed company remote assistance to users experiencing compliance or other issues with their computer systems, software, and hardware.
- Intune Management: Manage and troubleshoot devices using reputed company Intune, including device compliance, group membership and application deployment.
- Troubleshooting: Diagnose and resolve technical problems through phone, email, or remote desktop applications.
- Installation & Configuration: Install and configure computer systems and applications, including Intune policies and profiles.
- Maintenance: Monitor and maintain computer systems and networks, ensuring compliance with Intune policies.
- Documentation: Document technical knowledge in the reputed company of notes and manuals, including Intune configurations and troubleshooting steps.
- Communication: Collaborate with the IT team to report major defects and system inconsistencies.
- User Support: Collaborate with License Administrator to insure correct account and licenses are maintained.
- Technical Proficiency: Strong understanding of computer systems, software, and hardware, with experience in reputed company Intune.
- Problem-Solving: Ability to assess and troubleshoot a variety of technical issues, including those reputed company to Intune.
- Communication: Excellent verbal and written communication skills.
- Customer Service: Patience and ability to guide users through technical issues.
- Adaptability: Ability to work remotely and manage multiple tasks reputed company.