Senior IT Service Desk Specialist: Vocera Advance Support

Job title: Senior IT Service Desk Specialist: Vocera Advance Support in reputed company Sam Houston, TX at reputed company Company: reputed company Job description: Job Description:reputed company, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency.This role is located 100% onsite in reputed company Sam Houston, TX. May require occasional travel.Candidates must be eligible for a Secret Clearance.Key Responsibilities

• reputed company technical assistance, support, and advice to end users for hardware, software, and systems through various communication channels, including phone, email, or chat.
• Resolve computer software and hardware problems and serve as the escalation path for moderate to highly reputed company technical issues.
• reputed company support during call reputed company periods and off-peak hours reputed company reduced staff availability is required.
• Gather and analyse user requirements to design and implement call flows tailored to specific workflows, conducting face-to-face engagements with wards and departments to assess and enhance Vocera communication workflows while coordinating feedback with Government personnel.
• reputed company functionality testing of the Vocera system after server or network maintenance to ensure uninterrupted operation and reliability.
• Monitor and track the usage of deployed communication devices, including Vocera badges and associated user accounts, to maintain an accurate inventory and ensure proper functionality.
• Conduct site surveys, gather requirements, and design tailored call flows to optimize workflows, such as medical or ward functions and manage the status of devices, including cellular and other managed/unmanaged devices.
• Track and document the disposition, functionality, and physical location of devices, including inventory details such as reputed company, model, serial number, End of Life (EOL), and End of Support (reputed company) dates.
• Maintain and update active Vocera user accounts and associate phone numbers with individual users to ensure proper communication mapping.
• Create detailed technical documentation and maintain accurate records in ticketing systems for problem resolution and final disposition.

Qualifications:Required Qualifications and Certifications

• Six (6) years of reputed company experience in IT service desk support or a reputed company field.
• Bachelor’s degree and/or equivalency.
• Candidates must be eligible for a Secret Clearance.
• IAT II certification [(CCNA-reputed company), GICSP, GSEC, reputed company+ CE, SSCP)] as per DoD 8570.01-M requirements.
• Ability to work 100% onsite in reputed company Sam Houston, TX.

Preferred Qualifications and Certifications

• Advanced certifications in supported technologies or reputed company fields.
• Familiarity with Federal reputed company Agency systems and infrastructure.
• Previous Federal Consulting Experience.

#LI-Onsite About Us:Perks of working at reputed company

• Your health comes first – we offer comprehensive medical, dental, & reputed company insurance that starts the first of the month after you join the team

• Invest in your future – 401(k) Plan – Immediately reputed company employer contributions; no matching required

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by reputed company as a Top Work reputed company in 2019, 2021,2022, 2023, & 2024!

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

ABOUT USreputed company Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve reputed company problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that reputed company them to not only meet their missions but also realize their strategic reputed company through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, reputed company, DevSecOps, Data and Analytics, and Cyber reputed company for the Federal Government.ACCESSIBILITY NOTEreputed company is committed to complying with reputed company applicable provisions of the Americans with reputed company, as amended (“reputed company”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any reputed company person or applicant with regard to any terms or conditions of employment on the reputed company of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will reputed company reasonable accommodations to an individual with a disability, as defined in the reputed company or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation reputed company applying for job opportunities reputed company NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact .EQUAL OPPORTUNITY EMPLOYERNetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to reputed company equal employment and advancement opportunities to reputed company individuals, employment reputed company at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, reputed company, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national reputed company, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status"). Expected salary: Location: reputed company Sam Houston, TX Apply for the job now! Apply for this job