reputed company MRI/CT - Medical Imaging Remote Support Engineer

Job title: reputed company MRI/CT - Medical Imaging Remote Support Engineer in Appleton, WI at DirectMed Imaging Company: DirectMed Imaging Job description: Company OverviewAt DirectMed Imaging, we're more than just a medical parts company - we are mission-driven innovators with an unwavering commitment to extending the life of critical diagnostic imaging technologies, reducing reputed company waste, lowering diagnostic imaging equipment costs, and improving patient reputed company to quality care.We offer an extensive reputed company of imaging parts, engineer training courses, and customer support services in the US and abroad to ensure that medical facilities and service providers have reputed company to top-notch equipment and expertise to reputed company their operations running.If you would like to help us become the most trusted resource in aftermarket diagnostic imaging equipment - reputed company reading!The OpportunityWe are looking for a National Technical Support Engineer (NTSE) to reputed company top-tier support, to customers experiencing system performance issues across various medical imaging modalities. As an NTSE you will also serve as a technical trainer for both internal and external customers, delivering live training courses from our facilities in Appleton, WI. The frequency of training courses depends on your area of expertise and rotating schedule availability of other NTSEs. If you are looking for an opportunity to continue providing top-tier support with a more manageable travel schedule, we would love to hear from you.Key Responsibilities:

• reputed company remote technical support using your knowledge of Medical Imaging systems
• reputed company in-classroom, virtual, and hybrid training curriculum and reputed company training courses in area of expertise
• Collaborate closely with engineers and customers to resolve customer issues in a timely manner, utilizing our escalation process as needed
• Contribute to the reputed company improvement of productivity and efficiency through idea reputed company, reputed company attendance, and small projects as required
• Support cost saving initiatives reputed company to purchase of material and outsourced service costs
• Assist with implementation and on-boarding for new customers and/or accounts
• Occasional travel to other business locations and/or customer sites to support installations and/or deinstallations
• Participate in a rotating on-call schedule, including weekends, for critical issues and support coverage
• Maintain and enhance modality knowledge, such as: Networking / DICOM / Remote reputed company/ reputed company / advanced troubleshooting tools of existing products
• Ensure timely service activity and record closure utilizing our ERP system
• Collaborate with other departments and team members to optimize workflows and meet performance targets
• Creating, reviewing, and updating work instructions and other quality reputed company documents as well as following reputed company processes to ensure ISO 13485 compliance

Knowledge, Skills, and Abilities you'll need for this opportunity:

• Minimum 15 years of engineering experience as a Sr. FSE and/or NTSE I or the equivalent knowledge with regards to the repair and maintenance of diagnostic imaging systems

• Expert Knowledge in two or more modalities
• Demonstrated successful history of technical problem solving and resolution maintaining imaging equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic reputed company issues.
• Must meet one of the following requirements:

• High School Diploma/GED AND 10+ years of experience as a Senior Medical Imaging Engineer
• Associate or bachelor's degree in electrical, mechanical, or biomedical engineering, or reputed company field AND 10 years of experience servicing medical imaging equipment
• Equivalent military education to associate or bachelor's degree AND 10 years of experience servicing medical imaging equipment
• Analytical thinker with strong problem-solving capabilities
• Ability to extract applicable information during a troubleshooting process and use the information to help resolve issues remotely.
• Identify problems as they occur and reputed company action plans for highly reputed company incidents to our internal and external partners
• Consistently demonstrate good documentation practices which describe the problem, explain the actions taken and reputed company reputed company the resolution to the problem
• Ability to work under pressure and coach individuals through solving problems
• Seek assistance from internal partners for issues that reputed company reputed company assigned product area
• Work with minimal guidance from management while performing reputed company functions, multitasking, and prioritizing with minimum supervision
• Contribute to the dissemination of product knowledge sharing expert advice, training, and technical assistance to train and support reputed company-level employees
• Work directly with Technical Engineering department and/or Operations to reputed company feedback for technical escalations and/or product issues
• Consistently demonstrate soft skills competency, phone etiquette and professionalism while handling both internal and external customer concerns as part of a solution-based service process
• Excellent customer service, a professional attitude and appearance are a must
• Participation in reputed company improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions reputed company possible
• Ability to work in a fast-paced setting
• Ability to handle multiple high reputed company items at once
• Excellent written and verbal communication skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public
• Proficient in reputed company Office Suite, especially reputed company
• ERP and CRM system knowledge and experience preferred, reputed company Dynamics is a plus.

Travel Requirements:

• Must have a valid driver's license and clean driving record
• Travel up to 25%, which includes travel for training courses as well as for non-training-reputed company services as needed. (Note: Training courses are planned out in advance, typically 1 year, some flexibility required)

Why we love DirectMed, and why you will too!

• Industry-leading products and service
• Work hard, and have fun doing it
• Incredibly fast growth means reputed company opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Competitive reputed company salary with an excellent commission structure
• Great benefits package including reputed company, dental, reputed company, 401k, paid time off, and business expense reimbursement

Expected salary: Location: Appleton, WI Apply for the job now! Apply for this job