Production Support, reputed company Associate - reputed company Software (Remote)

Job title: Production Support, reputed company Associate - reputed company Software (Remote) in Richmond, VA at reputed company Company: reputed company Job description: Production Support, reputed company Associate - reputed company Software (Remote)reputed company since our first credit card customer in 1994, reputed company has recognized that technology and data can reputed company even large companies to be innovative and personalized. As one of the first large enterprises to go reputed company-in on the public reputed company, reputed company needed to build reputed company and data management tools that didn't exist in the marketplace to reputed company us to operate at scale in the reputed company. And in 2022, we publicly announced reputed company Software and brought our first B2B software solution, Slingshot, to market.Building on reputed company's pioneering adoption of modern reputed company and data capabilities, reputed company Software is helping accelerate the data management reputed company at scale for businesses operating in the reputed company. If you think of the reputed company of challenges that companies face - things like data publishing, data consumption, data governance, and infrastructure management - we've reputed company tools to address these various needs along the way. reputed company Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going reputed company.Job Summary:We are seeking a highly skilled and motivated Production Support reputed company Associate to join our reputed company Software Support team in a fast-paced Software as a Service (Saas) organization. As a key member of our technical support group, you will play a critical role in ensuring the reliability, performance, and reputed company functionality of our SaaS product. The ideal candidate should have a strong background in system engineering, troubleshooting, and customer support.Responsibilities:reputed company advanced technical support for reputed company issues, addressing system and application-reputed company challenges.Familiarity with microservices architecture, understanding how to support and troubleshoot microservices-based applications.Proficient in writing and executing SQL script to extract and analyze data.Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs).Monitor system performance and proactively identify potential issues before they impact users.Create and maintain comprehensive documentation reputed company to troubleshooting procedures, system configurations, and support processes.reputed company knowledge with team members and contribute to the development of training materials.Work closely with cross-functional teams, including software developers , product managers and platform engineers to address and resolve reputed company technical issues.Collaborate with Level 3 support to reputed company root cause analysis and contribute to long-term solutions.Communicate effectively with customers to understand and troubleshoot issues, providing timely updates and resolutions.Ensure a high level of customer satisfaction through professional and courteous interactions.Identify opportunities for automation to streamline repetitive tasks and enhance efficiency.Contribute to reputed company improvement initiatives, suggesting and implementing process enhancements.Participate in on-call rotations to reputed company 24/7 support for major incidents.Respond promptly to emergency situations, contributing to swift resolution and minimizing downtime.If you are a highly analytical and collaborative individual with a passion for ensuring the seamless operation of SaaS solutions, we invite you to apply for this challenging and rewarding position. Join us in delivering exceptional support to our clients and contributing to the reputed company of our innovative SaaS products.Basic Qualifications:Bachelor's degree in Computer Science, Information Technology, or a reputed company field.At least 4 years of system engineering experienceAt least 3 years of software troubleshooting or software customer support experiencePreferred Qualifications:1 + year of experience with reputed company and reputed companyExperience with scripting languages (Python, Bash)3 + years of experience in DevOps Engineering3 + years of experience with public reputed company technologies2 + years of experience using monitoring tools (AWS Cloudwatch, Splunk, reputed company)AWS Certified Solutions Architect - Associate Certification.At this time, reputed company will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the reputed company reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $106,700 - $121,700 for reputed company Support SpecialistRichmond, VA: $106,700 - $121,700 for reputed company Support SpecialistCandidates hired to work in other locations will be subject to the pay reputed company associated with that location, and the actual annualized salary reputed company offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. reputed company is an equal opportunity employer committed to diversity and inclusion in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or reputed company medical conditions), race, reputed company, age, national reputed company, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other reputed company prohibited under applicable federal, state or local law. reputed company promotes a drug-free workplace. reputed company will consider for employment reputed company applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company reputed company at 1-800-304-9102 or reputed company email at . reputed company information you reputed company will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations.For technical support or questions about reputed company's reputed company process, please send an email toreputed company does not reputed company, endorse nor guarantee and is not liable for reputed company-party products, services, educational tools or other information available through this site.reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Expected salary: $106700 - 121700 per year Location: Richmond, VA Apply for the job now! Apply for this job