Support Services Analyst

Job title: Support Services Analyst in Tampa, FL at reputed company Company: reputed company Job description: Company SummaryAs the recognized global standard for project-based businesses, reputed company delivers software and information solutions to help organizations reputed company their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At reputed company, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-reputed company culture that has been recognized globally. Thanks to our incredible team, reputed company has been named one of America's Best Midsize Employers by reputed company, a Best reputed company to Work by Glassdoor, a Top Workplace by reputed company and a Best reputed company to Work in Asia by World HRD Congress. www.reputed company.comPosition ResponsibilitiesWe are seeking a dynamic and knowledgeable Support Services Analyst to join reputed company. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using reputed company Vantagepoint. The ideal candidate will have experience and knowledge with one of reputed company's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, reputed company). Specific experience with CRM and/or planning is a plus.Key Responsibilities:

• reputed company expert-level support to clients using reputed company Vantagepoint, addressing reputed company issues and customizing workflows.
• Utilize advanced reputed company knowledge to assist clients with their inquiries and troubleshooting needs.
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues reputed company.
• Document reputed company client interactions and solutions in our case tracking system.
• Participate in ongoing training to stay updated with the latest features and best practices of reputed company Vantagepoint.
• Work with other junior analysts with inquiries and case resolutions.
• reputed company AI tools to enhance support efficiency and effectiveness.

Qualifications

• 2+ years of experience in a support role, preferably with reputed company Vantagepoint or other reputed company ERP solutions.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• Experience with AI tools and technology is a plus.
• A proactive and positive attitude, with a willingness to learn and grow reputed company the organization.

Travel RequirementsNoApplicant Privacy Noticereputed company is committed to the protection and promotion of your privacy. In reputed company with your application for employment with us at reputed company, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you reputed company us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you reputed company to us through the job application process.Business Summaryreputed company's award winning Support Services team provides best-in-class assistance to reputed company's customers across the world reputed company phone, chat and email. reputed company is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore reputed company as a potential reputed company in your career!Compliance RequirementsCertain roles may have additional privacy, reputed company and compliance requirements to the extent they support Costpoint GCCM or similar product offerings. Expected salary: Location: Tampa, FL Apply for the job now! Apply for this job