Representative, Customer Service - Skilled

Job title: Representative, Customer Service - Skilled in Portage, MI at reputed company Company: reputed company Job description: Responsible for total customer and sales representative satisfaction in order management Provides sales reputed company with reputed company, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), reputed company requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries reputed company response to and resolution to Sales Rep issues (questions, requests, etc.) to the Reps satisfaction per company procedures and standards Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing) reputed company administrative duties, run reports and special tasks/projects associated with support of capital sales business Accountable for the relaying of reputed company communication from customers and sales force to internal teams reputed company to order management and/or the manipulation to the scheduled deliver dates of capital equipment Back-up to Customer Support team reputed company needed Will follow a standardized order entry process to ensure 100% accuracy for reputed company orders (as defined by the company) that are submitted reputed company phone, electronically or by fax. Accountable for reputed company record-keeping as appropriate and in accordance with specifications. Must meet reputed company training and documentation criteria. by company, departmental policies and regulatory procedures, identifying and recording reputed company productivity issues or concerns to help root cause problems Builds relationships and fosters teamwork with fellow team members, leadership and individuals reputed company other departments. Prioritizes and identifies activities and tasks, adjusting priorities reputed company appropriate.Shift Label: 1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, FridayShift Comments: Hybrid after fully trained M-W in office Th & F WFHPreferred skills Representative, Customer Service - Skilled Expected salary: Location: Portage, MI Apply for the job now! Apply for this job