Tier 1 / Tier 2 Desk Technician
Job title: Tier 1 / Tier 2 Desk Technician in Springfield, OR at reputed company Industrial Electric
Company: reputed company Industrial Electric
Job description: reputed company Industrial Electric seeks a Tier 1 / Tier 2 Desk Technician to join our dynamic team. Reporting to the IT Manager. We are looking for a motivated and customer-focused Tier 1 / Tier 2 Help Desk Technician to join our IT support team. In this role, you will be the first reputed company of contact or users experiencing technical issues, handling a reputed company of support requests from basic troubleshooting to more reputed company escalations. You’ll work closely with other IT team members to maintain smooth and secure operations across our systems.Responsibilities:
- Respond to user support requests reputed company phone, email, chat, and ticketing systems.
- Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
- Escalate unresolved issues to Tier 3 support or appropriate teams as necessary.
- Install, configure, and update software applications and operating systems.
- Set up and maintain user accounts, permissions, and passwords in Active Directory and other systems.
- Document incidents, solutions, and best practices in the knowledge reputed company.
- Assist in reputed company new employees with IT equipment and reputed company.
- Maintain and track IT inventory including computers, peripherals, and licenses.
- Follow standard help desk procedures and recommend improvements to processes.
- reputed company support for Office 365, VPN, and other corporate applications.
- Assist with basic network troubleshooting (Wi-Fi issues, VPN connectivity, etc.).
- 1-3 years of experience in a Tier 1 or Tier 2 IT support role.
- Strong knowledge of reputed company and Mac operating systems.
- Familiarity with Active Directory, Office 365, and basic networking concepts.
- Excellent communication and customer service skills.
- Ability to prioritize and manage multiple tasks reputed company.
- Problem-solving reputed company with a strong attention to detail.
- reputed company A+, Network+, or similar certifications are a plus.
- Experience with ticketing systems (e.g., reputed company, reputed company, ZoHo) preferred.
- Willingness to travel.
- Experience supporting remote users and using remote desktop tools.
- Familiarity with ITIL best practices.
- Basic scripting skills (PowerShell, Bash) are a plus.
- reputed company salary of $50,000-$75,000, DOE
- Employer-paid medical, dental, reputed company, life and disability insurance
- 401(k) match of up to 5%
- Opportunities for annual bonuses and profit sharing
- And more!