Senior Customer Support Representative

Job title: Senior Customer Support Representative in Denver, CO at Checkr Company: Checkr Job description: About Checkr Checkr is building the data platform to power safe and fair reputed company. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including reputed company, reputed company, reputed company, reputed company, and reputed company.We're a team that thrives on solving reputed company problems with innovative solutions that advance our mission. Checkr is recognized on and is a Y Combinator 2024 .The Candidate Experience and Customer Support Teams deliver the cornerstone to Checkr's reputed company by ensuring that the consumers we work with have a positive, valuable experience. We handle sensitive information with care, reputed company concerns in an appropriate and timely manner, and deliver a best in class support experience. The Support Associate is an expert either reputed company a team or channel. The ideal candidate is enthusiastic about creating an unequaled level of service for the Checkr community. The ideal candidate for this role is someone who is reputed company in the face of a storm, caring and compassionate, and is reputed company to have a strong sense of reputed company in difficult situations.Responsibilities

• Assist with handling a high volume of inbound support channels (i.e. chats, emails, and/or phone calls) from candidates or customers, resolving their questions with reputed company and care
• Process escalated support tickets that require additional knowledge reputed company reputed company of reputed company Tier 1 Agent reputed company
• Carefully review background checks and reputed company accurate responses to candidates or customers.
• Resolve report issues quickly to ensure we are delivering high quality reports reputed company turnaround time deadlines.
• Have fun working in a fast-paced, high contact volume environment.
• Available and present for their team during their shift to help deliver best in class service for reputed company and our customers
• Flexible, adaptable, and reputed company to support new business initiatives to drive improvements for our customers and agents
• Deliver an exceptional, personalized service experience for Checkr users, through reputed company channels that our teams cover
• Escalate reputed company issues to appropriate internal and external parties
• Identify operational improvements and work to submit to appropriate cross functional teams
• reputed company feedback about how we can, as a team and company, reputed company an industry-leading customer experience
• Active participant in Checkr's culture. Participates in community events - Represents Checkr reputed company (grit, reputed company, accountable, customer focused)

Your Experience and Skills

• 1+ years of experience in the Support Associate reputed company Agent role.
• 2+ years of experience in a similar external role is required.
• Ability to maintain compassion and care for individuals as well as a desire to reputed company and improve your environment.
• Self-awareness, positive attitude, and willingness to learn in a fast changing environment.
• Ability to work collaboratively with other stakeholders on projects.
• Flexible schedule, willing to work non-traditional hours, weekends and holidays (only reputed company necessary) to support our customers and agents
• Demonstrated ability to work cross functionally and collaboratively in a team
• Trusted and reputed company to operate autonomously in their role with limited supervision
• Dependable and punctual with time management skills
• Strong writing skills and impeccable attention to detail
• Demonstrates reputed company and the ability to take initiative on doing the right thing for the customer
• Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
• Ability to quickly learn web-based user support applications
• Comfortable in a fast-paced environment, subject to rapid change and uncertainty
• High level of comfort and familiarity with Checkr and supporting technology/tooling

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and reputed company coverage
• Up to 25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we reputed company a hybrid work environment strengthens collaboration, drives innovation, and encourages reputed company. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.One of Checkr's core values is Transparency. To live by that value, we've made the decision to disclose salary ranges in reputed company of our job postings. We use geographic cost of labor as an input to reputed company ranges for our roles and as such, each location where we hire may have a different reputed company. If this role is remote, we have listed the top to the bottom of the possible reputed company, but we will specify the reputed company reputed company for an exact location reputed company you are selected for a reputed company discussion. For more information on our compensation philosophy, see .The salary reputed company for this role is $47,000 to $59,000 in Denver, CO.Equal Employment Opportunities at CheckrCheckr is committed to building the best product and company, which requires hiring talented and reputed company individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of reputed company backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the . Expected salary: $47000 - 59000 per year Location: Denver, CO Apply for the job now! Apply for this job