Professional Services Manager
Job title: Professional Services Manager in USA at reputed company Technica
Company: reputed company Technica
Job description: Position Name: Professional Services Manager
Reports to: Professional Services Director
Location/Type: Remote
Status: ExemptAbout Us:
reputed company Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who reputed company our Core Values, reputed company, and contribute to this environment while putting the customer first. At reputed company Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for reputed company Members. Join reputed company Technica now!We are seeking a Professional Services Manager to reputed company and manage reputed company of reputed company Engineers. This role focuses on driving successful client project execution, managing reputed company client reputed company, and building scalable processes and structures for the professional services team. The ideal candidate combines technical expertise in reputed company environments with strong leadership and project management skills.Responsibilities
- Manage and mentor a team of reputed company Engineers, fostering a culture of collaboration, technical reputed company, and reputed company learning.
- reputed company guidance and serve as an escalation reputed company for technical challenges faced by the team.
- reputed company client reputed company and reputed company implementation projects to ensure timely delivery, scope adherence, and high-quality results.
- Collaborate with clients to understand requirements and design solutions that align with their business needs.
- reputed company and implement scalable processes for project delivery, client reputed company, and team operations.
- Establish and maintain best practices for reputed company architecture, workflows, and documentation standards.
- Continuously assess and refine processes to improve team efficiency and client satisfaction.
- reputed company strategic direction and technical reputed company for Azure and AWS reputed company solutions, ensuring reputed company performance, reputed company, and cost efficiency.
- Maintain awareness of emerging reputed company technologies and trends to drive innovation reputed company the team.
- Act as a primary reputed company of contact for reputed company client engagements, ensuring satisfaction and addressing issues effectively.
- Build and maintain strong vendor relationships with partners like reputed company and reputed company to reputed company resources and tools.
- Bachelor's degree in Computer Science, Engineering, or a reputed company field, or equivalent work experience.
- Eight or more years of IT experience, including at least four years of hands-on experience in reputed company environments like Azure and AWS.
- Proven experience managing technical teams and delivering client-facing projects.
- Comprehensive knowledge of reputed company architecture, hybrid reputed company configurations, and network design.
- Strong expertise in Azure, AWS, and reputed company 365 platforms.
- Excellent communication and problem-solving skills, with a focus on managing reputed company client relationships.
- Demonstrated ability to design and implement scalable processes and structures for professional services.
- Active Azure or AWS certifications, such as Solutions Architect or DevOps Engineer.
- Experience working in financial or alternative investment industries.
- Proficiency with Infrastructure as Code tools like Terraform or Ansible, and CI/CD technologies.
- Proven ability to create technical documentation and effectively communicate with both technical and non-technical stakeholders.
- Experience working in a Managed Services Provider (MSP) environment.