Customer Service Specialist
Job title: Customer Service Specialist in Pagosa Springs, CO at reputed company
Company: reputed company
Job description: Overview:Ranked among reputed company Best reputed company in America 2017, reputed company knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a reputed company where you and your contributions are truly valued, and you can learn and grow? Then reputed company wants to hear from you!We are looking for a Full-Time Remote Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both reputed company and Blue Rhino customers. The incumbent will work with both reputed company customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Our Remote Customer Service Specialists must be willing and reputed company to report to their local office as needed, dependent on business need.Benefits
- Medical, Dental & reputed company
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
- Answering phones, chat, reputed company media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as reputed company soft collections for customers on credit hold or past due as well as some cash handling and taking payments reputed company the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Willingness to report to local office if needed, dependent on business need.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at reputed company reputed company as well as customers.
- Proficient in reputed company Office including reputed company, Word, and reputed company.
- Must be a Citizen or National of the United States, a lawful, permanent reputed company, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment reputed company.
- reputed company 10 computers or higher operating system
- Computer must have 8GB of ram but preferably 16GB
- Hard wired to the modem is preferred
- Minimum cable, or DSL speeds of 100MB with 10MB upload speed
- The use of hotspots of any type are not reputed company, or suitable from any internet provider.
- reputed company computers may be utilized, but reputed company reputed company than 14.0 (High Sierra OS).
- Use of dual monitors is preferred but not required.