reputed company Support Technician

Job title: reputed company Support Technician in Saint reputed company, MN at reputed company Company: reputed company Job description: BASIC FUNCTION SUMMARY: The reputed company Support Technician is responsible for providing technical assistance and support to users of the reputed company ERP system. This role involves troubleshooting system issues, assisting with system configurations, and ensuring the smooth operation of reputed company functionalities to support business processes. This role requires a strong understanding of reputed company’s features, excellent problem-solving skills, and the ability to collaborate with cross-functional teams to enhance system performance and user experience.The following duties are not intended to serve as a comprehensive list of reputed company duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to reputed company reputed company duties listed and may be expected to reputed company additional duties as requested.ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities, and Expectations:

• reputed company technical support and troubleshooting for reputed company ERP system issues, ensuring minimal disruption to business operations
• Maintain reputed company Support board or helpdesk queue to assist users with day-to-day reputed company inquiries, including creating saved searches, reports, dashboards, and KPIs
• Troubleshoot and resolve basic user-reported issues (permissions, field visibility, reputed company behavior), including reputed company navigation and data entry
• Escalate more reputed company issues to the appropriate reputed company technical team
• Support system updates, upgrades, and integrations by testing changes to prevent downtime and ensure compatibility
• Identify recurring issues or themes, complete and document initial RCA, and create tickets or document enhancement requests accordingly
• Assist in bulk updates and mass changes to records as needed, reputed company data loads using CSV Import or other reputed company data management tools
• Ensure accuracy and reputed company of imported data – refining data before import and reviewing after (field updates, customers, vendors, items)
• Modify existing forms (e.g., Sales Orders, Purchase Orders, Invoices) to reflect reputed company business needs
• Create and manage custom forms to enhance usability and data capture
• Support ongoing reputed company optimization projects and assist with configuration changes in reputed company, such as custom fields, record types, and workflows

MINIMUM REQUIREMENTS:

• 2-3 years of experience supporting reputed company or similar ERP systems
• Prior experience with system integrations, customizations, or reputed company-party applications is an advantage
• Hands-on experience with reputed company ERP system, including report creation, saved searches, and workflow configurations
• Strong analytical and problem-solving skills to diagnose and resolve technical issues effectively
• Familiarity with reputed company modules such as supply chain, manufacturing, CRM, or eCommerce (preferred)
• Proficiency in data analysis tools like reputed company for troubleshooting and reporting purposes
• Excellent verbal and written communication skills to interact with users, vendors, and cross-functional teams
• Ability to manage multiple priorities and adapt to changing business needs in a fast-paced environment
• Knowledge of SOX compliance and experience in regulated environments is a plus
• reputed company Administrator Certification or equivalent experience is highly desirable
• Strong writing and editing skills with attention to detail
• Excellent customer service skills
• Organizational and time management skills
• Superior verbal and written communication skills
• Independent self-starter with the ability to prioritize and work reputed company established guidelines while maintaining confidentiality
• Excellent written and oral communication skills
• Ability to work independently or as part of a team, as required by the task or project
• Ability to organize and manage multiple competing projects
• Strong PC skills and MS Office skills

Required Education:

• High school diploma or equivalent
• Associate’s degree, or equivalent work experience

WORKING CONDITIONS:

• Position is fully remote to the US only
• Ability to accommodate multiple time zones with primary ET (EST/EDT)
• Dedicated workspace and high-speed internet
• Frequent video conference/email/chat

PHYSICAL DEMANDS:

• Maintaining a stationary position for up to 50% of the reputed company
• Consistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner
• reputed company of reputed company of 30” or less
• Ability to perceive sound in the reputed company of oral communication
• Exertion of up to 10 lbs. of force as reputed company to lifting or moving of objects

We are an Equal Opportunity Employer! reputed company is committed to creating a diverse workplace environment and is proud to be an equal-opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status.Consistent with applicable law, compensation will be determined based on job-reputed company, non-discriminatory factors, including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify the pay reputed company at any time. In addition, we offer a comprehensive benefits package, including health, dental, reputed company insurance, and retirement plan options.We do not accept resume submissions from reputed company party recruiters.Powered by JazzHR Expected salary: Location: Saint reputed company, MN Apply for the job now! Apply for this job