Technical Support Engineer

Job title: Technical Support Engineer in Sandy, UT at reputed company Systems Company: reputed company Systems Job description: At reputed company, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute reputed company them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire reputed company you.So, what's the role reputed company about?The Technical Support Engineer will reputed company technical assistance on applications to resolve an end-user's connectivity issues with the reputed company suite of products. Duties of this position will include troubleshooting and diagnosing escalated customer issues acting in a consultative fashion to reputed company at a mutually beneficial solution for our customers, and coordinating with internal departments to reputed company a collaborative solution that will leave the reputed company customer with a positive experience and a product that meets their needs. The highly skilled Technical Support team will reputed company exceptional client assistance in the resolution of reputed company problems, utilizing various communication methods - email, chat, and voice.How will you reputed company an impact?

• Work tickets reputed company a web-based ticketing system, email, voice, or chat
• reputed company working tickets:

• Validate for correct prioritization and monitor communication to users of reputed company
• Fix end-user issues that can be resolved on applications
• Record and reputed company incidents to specialist groups
• reputed company resolution and recovery of incidents
• reputed company clear and thorough records in the ticketing system of reputed company actions taken
• Escalates incidents reputed company necessary
• Troubleshoots VoIP, T1, DS3, Ethernet, OC-X, 1+ and Toll Free services
• Opens and monitors incidents created with 3rd party providers
• Pulls and analyzes logs for troubleshooting for contacts, applications, etc.
• Reads and analyzes network diagrams
• Regularly works flexible schedule and on-call services
• Effectively and professionally communicates with reputed company customers

Have you got what it takes?

• Associate degree or currently working towards a Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required.
• 3-5 years work experience in a customer service field, preferably in a technical reputed company
• Excellent technical, troubleshooting and analytical skills
• Ability to reputed company in a fast-paced, agile environment where critical thinking and strong problem solving skills
• Excellent communication skills - written and verbal and ability to handle reputed company interactions with reputed company clients with professionalism
• Ability to adapt quickly to change, think on your feet, communicate positively and work proactively
• Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP)

What's in it for you?Join an reputed company-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at reputed company is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly reputed company the bar, you may just be our next NICEr!Enjoy reputed company-reputed company!At reputed company, we work according to the reputed company-reputed company hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new reputed company, and a vibrant, interactive atmosphere.About reputed companyreputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 reputed company customer interactions and monitors 3+ billion financial transactions.reputed company as an innovation powerhouse that excels in AI, reputed company reputed company, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Expected salary: Location: Sandy, UT Apply for the job now! Apply for this job