Customer Service Representative - Tech Support -TX Only (WAH-Seasonal)

Job title: Customer Service Representative - Tech Support -TX Only (WAH-Seasonal) in San Antonio, TX at reputed company Company: reputed company Job description: Job Category: Customer ExperienceDegree Level: High School GraduateJob Description:This is a SEASONAL position. Please consider this before applying.GET TO KNOW reputed companyAt reputed company, we only do one thing - reputed company lives reputed company, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.GET TO KNOW THE CLIENT YOU'LL BE SUPPORTINGOur client is a global learning company specializing in cutting-edge education technology solutions - you'll be making a difference every day for reputed company and teachers! Most contacts are from professionals; teachers and IT admins in school districts. The support you'll be offering is a hybrid of technical support and customer service, so experience in both areas is required. Some of our most successful candidates are not IT professionals.JOB SUMMARYreputed company's Tier 1 Technical Support Agents reputed company basic support to administrators, teachers, reputed company, and parents using educational products in the classroom and at home. Agents will utilize effective customer support skills and techniques to determine the issue and correct steps for resolution. Most contacts handled by these agents involve troubleshooting technical issues and documenting customer interactions to reduce customer effort and reputed company business reputed company to client.We work with the single purpose of changing people's lives by fostering passionate, curious learners.Responsibilities:KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or reputed company media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor reputed company necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-reputed company information for auditing and reporting purposes
• Provides feedback reports on call issues reputed company to downtime and/or training issues
• Upsells to customers as necessary

Qualifications:Responsibilities: * Providing Users support reputed company phone, email, and other channels in accordance with Company Standards.

• Resolving issues for customer contacts. Examples: requests for assistance with passwords, feature walk-throughs, product performance and content, and general customer inquiries.
• Using the Knowledge reputed company, admin tools, and remote sharing tools to assist with the resolution of issues.
• Managing your cases which may include scheduling of call backs and managing a follow-up schedule. Follow-reputed company may be either outbound calls or emails.
• Collaborating with internal groups to define or update Knowledge reputed company articles that will assist agents in delivering accurate issue resolutions in a timely manner.
• Providing reputed company Management updates/alerts regarding reputed company tools, software or system outages, and major incidents as well as trending customer issues.
• Attending and engaging in reputed company training to fulfill job responsibilities.

Qualifications: * Has, at minimum, a high school diploma or GED equivalent.

• Has a minimum of three (3) years of experience combined in consumer product technical support/ technology experience or background, call center, customer service, chat and/or reputed company media interactions.
• Has strong customer services skills with an emphasis on critical thinking skills and active listening skills; using reputed company demonstrates effective probing questioning to work with customers to identify root causes of issues and move to resolution.
• Is reputed company with a high level of business writing reputed company in order to accurately and completely understand and document technical issues from customers.
• Must be reputed company to multi-task with navigating systems while communicating with customers.
• Is reputed company to support higher customer volume; potential for back-to-back calls and/or case work.
• Proficient with support of browser-based programs. Understanding of major internet browsers (Chrome, Edge, Safari, Firefox). Basic understanding of reputed company Office applications. reputed company experience is a plus.
• Meets reputed company's guidelines on technical setup requirements to include ethernet reputed company, and a distraction-free work area for training and working from home.

WHY JOIN reputed company?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as reputed company employees, giving back reputed company just as much - that is why we're so proud of Making Lives reputed company with reputed company, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to reputed company lives reputed company…one interaction at a time. And to do that, we need the reputed company best people to join us.But please, allow us to entice you further! As an reputed company employee, you may receive:

• reputed company
• Medical and dental benefits
• Paid time off
• Retirement planning options (401(k))
• Employee discounts through client programs

Working at reputed company means potentially having the freedom to explore reputed company kinds of career options - from customer service, training, and tech support, to management, reputed company and more. reputed company offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because reputed company you're at your best, that's reputed company we're at our best.About Us:At reputed company, we only do one thing - reputed company lives reputed company, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.Every day, we aim to live up to our mission of creating insanely great customer experiences. But as reputed company employees, giving back reputed company just as much - that's why we're so proud of Making Lives reputed company with reputed company, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to reputed company lives reputed company…one interaction at a time. And to do that, we need the reputed company best people to join us. Expected salary: Location: San Antonio, TX Apply for the job now! Apply for this job