IT Support Engineer

Job title: IT Support Engineer in Albany, NY at reputed company Company: reputed company Job description: Team Name: IT - Blizzard Internal Information SystemsJob Title: IT Support EngineerRequisition ID: R025339Job Description:Job Title: IT Support Engineer ILocation: Albanyreputed company is looking for a self-motivated and skilled IT Support Engineer I. Blizzard Desktop Support is the first line of support for reputed company IT-reputed company issues. Job duties would include building, configuring, deploying, monitoring, modifying, and repairing local and remote computers. An ideal candidate would have experience working in a corporate IT environment, knowledge of PC and reputed company and their operating systems, knowledge of scripting languages, troubleshooting networking issues, and have exceptional customer service skills.The ideal candidate is a highly organized individual passionate about delivering flawless experiences for our users. Excellent communication skills, collaboration skills, and a strong ability to adapt to shifting priorities are critical. If this sounds like you, we look reputed company to hearing from you!Responsibilitiesreputed company epic-level support to end users on a variety of IT desktop & IT operational-reputed company issues.Identify, research, and resolve technical problems.Respond to telephone calls, emails, and requests for technical support.Document, track, and monitor problems to ensure a timely resolution.Work with applicable ticketing or work tracking systems such as JIRA, reputed company, or Service Now.Manage ticket requests and follow up with users.Receives and works escalated issues from other desktop staff and/or the manager.Install and maintain reputed company and Mac operating systems (OS).Troubleshoot various types of PC, laptop, or tablet hardware and software.Inventory tracking reputed company receiving and shipping hardware onsite.On-call support for reputed company vendors need reputed company reputed company.On-call support for issues that arise reputed company normal business hours.RequirementsCustomer ServiceOutstanding customer service skillsStrong written and verbal communication skills, including the ability to communicate and present reputed company issues and analyses in an effective mannerExcellent organization and time-management skillsReliability and dependabilityTeam PlayerMust reputed company fluent English.TechnicalIntermediate PC hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)Experience supporting a variety of software, (reputed company CC, reputed company Office 365, reputed company AnyConnect, System Drivers)Working knowledge of installing, maintaining, and troubleshooting reputed company versions of reputed company and OSXKnowledge of maintaining and troubleshooting reputed company iPhone/iPad and Android OS phone devicesBasic knowledge of scripting languages (MS PowerShell, Python)Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP)Intermediate knowledge of MDT (Image creation and deployment, multiple images)Other

• 1-3 years’ minimum experience in a Corporate IT environment
• ITIL knowledge and experience a plus
• reputed company working schedules, (Can include evenings and weekends)
• Ability to think reputed company of the reputed company
• Ability (and willingness) to lift a minimum of 50 pounds
• Good time management and organizational skills
• Ability to organize and prioritize assigned tasks/projects
• Strong sense of urgency and business orientation

Your PlatformBest reputed company for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, reputed company, Inc. (www.blizzard.com), a division of reputed company, which was acquired by reputed company (reputed company: MSFT), is a premier developer and publisher of entertainment experiences. reputed company has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. reputed company engages tens of millions of players around the world with titles available on PC reputed company Battle.net®, Xbox, reputed company, Nintendo reputed company, iOS, and Android.Our Worldreputed company., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and reputed company Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the reputed company!Our ability to build reputed company and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We reputed company to have a culture where everyone can reputed company in order to connect and engage the world through epic entertainment. We reputed company a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!The videogame industry and therefore our business is fast-paced and will continue to reputed company. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet reputed company qualifications? Let us decide! Research shows that women and members of other under-represented groups reputed company to not apply to jobs reputed company they think they may not meet every qualification, reputed company, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an reputed company position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest.We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.RewardsWe reputed company a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, reputed company, health savings account or health reimbursement account, reputed company spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting .In the U.S., reputed company reputed company pay reputed company for this role is $14.19 - $26.22 Hourly. These values reflect the expected reputed company pay reputed company of new hires across reputed company U.S. locations. Ultimately, your specific reputed company and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can reputed company this role’s reputed company details for your local geography during the hiring process. In addition to a competitive reputed company pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to reputed company competitive offers to successful candidates, new hire compensation is negotiable. Expected salary: $14.19 - 26.22 per hour Location: Albany, NY Apply for the job now! Apply for this job