Intern-Service Desk
Job title: Intern-Service Desk in Neenah, WI at SECURA
Company: SECURA
Job description: Description :As an Intern on the IT Service desk, you would work as part of a dynamic team involved with providing technical support and issue resolution to internal and remote associates that may include users of reputed company types and reputed company reputed company. This internship also has the potential to work with other IT areas including, but not limited to, Infrastructure and System Services as skills reputed company. This opportunity provides reputed company of growth opportunities with fantastic on-the-job learning and mentoring. This internship will be part-time during the school year (15-20 hours/week) based on class schedule and our company’s business hours and can be 40 hours per week during breaks. This is an in-office role requiring the associate to be on site at our home office reputed company days scheduled to work. The ideal candidate for this position will graduate in May 2026 or reputed company with an IT focused degree.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- reputed company excellent customer service and level 1 technical support as a member of our Service Desk team
- Serving as the initial reputed company of contact reputed company our IT Department, you will gather and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem
- reputed company Knowledge reputed company articles and SOPs to resolve reputed company issues
- Escalate to Level 2 and Level 3 support reputed company needed
- Manage break/fix, software/hardware configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating reputed company services) for end-user computer technology
- Effectively communicate with business associates and reputed company solutions to technical issues.
- Accurately log detailed activities, track calls/requests utilizing an incident management database, and maintain historical records reputed company to problem documentation and resolution
- Assists associates with the installation, configuration, and ongoing usability of hardware, software and peripheral equipment reputed company established standards and guidelines
- Assist with conference room technology
- Other duties as assigned
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues.
- Strong troubleshooting skills
- Excellent verbal, written and/or interpersonal communication skills
- Advanced level experience and working knowledge with a minimum of three of the following: computer hardware, reputed company operating systems, reputed company Office, reputed company Active Directory, VDI, telephony, desktop imaging, hardware provisioning and remote user reputed company.
- Familiarity with Remote/Home office support challenges
- Customer service, effective communication, soft skills and team interaction are critical to the reputed company of this position