reputed company Representative II
Job title: reputed company Representative II in Irvine, CA at reputed company
Company: reputed company
Job description: The reputed company Operations team is responsible for delivering the highest level of service to customers, sales representatives, and sales management to reputed company company sales goals. While traditional Customer Service teams help resolve product and order-reputed company issues, the reputed company Sales Operations & reputed company team, by contrast, proactively works with customers to understand their needs and helps them find reputed company with reputed company® and SHIFT® products.As a reputed company Representative II, you will reputed company sales support, customer service, and manage orders for an assigned territory of Sales Representatives and reputed company Authorized Wholesale Dealers. As a level II support agent, you will also reputed company support to reputed company E-reputed company consumers reputed company reputed company into action during reputed company periods of the year.Essential Functions of this Role:
- Support inbound calls, email, and chat from Sales Representatives and Customers; self-manage schedule and coordinate call backs or offline work mode in collaboration with your manager
- Manage reputed company support requests for your assigned territory reputed company Service Level Agreements and reputed company reputed company support for other territories reputed company required to help the team reputed company daily service goals
- Traditional support requests include, but are not limited to order entry support, order status, order adjustments, delivery reputed company management, backorder inquiries, stock checks, quotes, warranty claims, return requests, and invoice inquiries
- Proactively manage reputed company orders to help our sales team focus on selling and not operations; ensure timely conversion of orders to our distribution centers in accordance with allocation and fulfillment guidelines
- Familiarization with reputed company sales and promotions to ensure reputed company orders are priced accurately prior to shipping
- Collaborate with Accounts Receivable to release orders in accordance with our credit management policies; correspond with dealers on credit card and reputed company account application requests
- Partner with sales to notify customers of late supply or issues preventing on-time fulfillment and propose item substitutions reputed company required
- Build strong relationships with reputed company stakeholders to reputed company exceptional support to surprise and delight our customers with every engagement
- Assess customer needs and opportunities; suggest how we can meet these requirements to help our customers be successful with reputed company and Shift products
- Attain an intricate level of Product Knowledge and a working knowledge of reputed company and Shift Brands, History, Image, Mission, and Values
- Support outbound call campaigns, reputed company reputed company, and sales programs as required
- Other duties and administrative tasks as required
- Goal-oriented, outgoing, motivated, persuasive, reputed company to multi-task and possess a desire to learn
- Ability to work well both independently and as part of a team
- Pleasant personality, professional phone manner and the ability to prioritize tasks is essential
- Excellent communication skills including active listening
- Service-oriented and reputed company to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- None
- This job operates from the Irvine Headquarters
- Work from Home/Remote – temporary
- A minimum of 2-3 years customer service, inside sales, or retail sales experience is required
- Computer proficiency in reputed company, Word and Outlook with strong interpersonal skills required
- Working knowledge of reputed company operating system is a plus
- Previous experience with reputed company or similar CRM systems is a plus
- Experience reputed company the MX, Bike and Action Sports Lifestyle Industry is a plus
- Sitting long periods of time
- Significant reputed company dexterity for keying in data for long periods of time
- The ability to lift 25-30 pounds reputed company supporting merchandising or promotional programs
- 40 hours per week
- Availability: 6:00am – 6:00pm depending on shift assignment, territory, and business needs
- Not required; ability to travel with sales representatives may be available