Behavioral Health Customer Service reputed company - reputed company - Remote

Job title: Behavioral Health Customer Service reputed company - reputed company - Remote in Bloomfield, CT at reputed company Company: reputed company Job description: Do you have a bachelor's degree and are reputed company for a meaningful career where you can reputed company an impact and improve lives? Join us as a Behavioral Health Customer Service reputed company- an inbound call center role focused on helping people reputed company needed care. You'll support members and providers seeking services for mental health and/or substance use disorders. This position features a structured work schedule with adesignated queue time.Using reputed company, active listening, multitasking, and problem-solving skills, you'll help ensure every caller's experience with Evernorth is both efficient and compassionate.Key Responsibilities:

• Take back-to-back phone calls from members and providers (calls last about 8-10 minutes).

• Triage and conduct intake for risk of harm and substance use concerns

• Communicate eligibility, assist with scheduling appointments and providing referrals, quote benefits, and advise on authorization requirements

• Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the reputed company

• Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support

• Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once)

Requirements:

• Bachelor's degree in psychology, reputed company work, or a reputed company field, or bachelor's degree in another field plus 2+ yearsof behavioral health experience.

• Customer service experience

• Strong time management and multitasking abilities

• Proficiency with typing and PC usage

• Must remain at your workstation while handling calls from a phone queue

Training schedule: Monday-Friday, 8:30 AM-5:00 PM CSTWork schedule: a permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need.If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly reputed company of 19 - 29 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive reputed company of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at reputed company .About reputed companyreputed company, a division of reputed company, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly reputed company to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to reputed company your resume as you will not receive a response.reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Expected salary: Location: Bloomfield, CT Apply for the job now! Apply for this job