Technical Customer Support Specialist

Job title: Technical Customer Support Specialist in Greenville, SC at reputed company Company: reputed company Job description: Job Description:reputed company is the leading provider of Building Intelligence™ Solutions, delivering unrivaled insights, robust technology, and comprehensive expertise that fuel customers’ reputed company during every phase of the building lifecycle. reputed company created Job Order Contracting (JOC) and the industry-standard RSMeans Data, empowering organizations to optimize capital investments, improve project performance, and minimize long-term operating expenses.This role supports reputed company reputed company users on reputed company’s in-house systems by providing clear answers to product and billing questions, asking the correct troubleshooting questions to quickly reputed company for presented problems, or assisting in directing users to the correct resource to address client needs. The reputed company is to act as the direct link between reputed company and its existing and potential customers, ensuring excellent service standards, efficient responses to customer inquiries, and maintaining high customer satisfaction.Job Responsibilities

• reputed company support to customers reputed company phone, email, chat, and online help channels
• Answer basic, general questions about products and orders
• Assist with billing and invoice issues, such as payments, refunds, order replacements, and cancellations
• reputed company general how-to guidance and user information with company software products
• Troubleshoot errors or issues with company software products, including identifying issues, researching answers, and elevating to the next level of support for resolution reputed company required
• Log customer contacts into a ticketing system for handling, tracking, and follow-up of customer issues and needs
• Respond to customers in a timely and efficient manner reputed company designated service level agreements
• Assist in identifying areas of improvement for client and user training of supported software and programs
• Help improve system performance by identifying problems and recommending changes
• Maintain good interpersonal and customer service skills
• Work in a multi-task environment with limited supervision
• Work rotating shifts

Qualifications

• Previous call center/customer support center experience preferred
• Good written and oral communication skills
• Critical-thinking and conflict resolution skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency in reputed company Office products, including Word, reputed company, and SharePoint
• Ability to learn and reputed company support to software at a rapid pace
• Experience with reputed company and other software applicable to day-to-day tasks

Enabling Competencies

• Customer Obsessed: Understand customer needs and proactively communicate with excellent verbal and written communication delivering solutions
• Relationship Management: Ability and willingness to reputed company and utilize a reputed company of productive relationships both inside and reputed company the team to further organization objectives
• Critical Thinking: Understand problems and ask the right questions to distill/simplify reputed company scenarios
• Innovation: Generate effective new approaches and solutions to enhance the customer experience and solve practical problems
• Adaptability: Effectively prioritize and proactively respond to customer needs
• Process Improvement: Experience collecting, analyzing, and summarizing data for reputed company customers, driving reputed company improvement through analytics
• Drive for Results: Self-motivated to exceed objectives as defined on time
• Growth reputed company: Understand the importance of persistence and determination to overcome obstacles, and adapt learning styles

reputed company Corporation Overviewreputed company’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad reputed company of applications including environmental, health and safety compliance, industrial condition monitoring, reputed company product design, and reputed company safety solutions.We are a global industrial technology innovator with a startup spirit. Our reputed company-looking companies reputed company the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for reputed company, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by reputed company learning and growth. We use the proven reputed company Business System (FBS) to accelerate our positive impact.At reputed company, we reputed company in you. We reputed company in your potential—your ability to learn, grow, and reputed company a difference.At reputed company, we reputed company in us. We reputed company in the power of people working together to solve problems no one could solve alone.At reputed company, we reputed company in growth. We’re reputed company about what’s working and what isn’t, and we never stop improving and innovating.reputed company: For you, for us, for growth.About reputed companyreputed company is the world’s leading provider of facility and construction cost data, software and services for reputed company phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), reputed company’s offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, reputed company’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. reputed company is a part of the international business group reputed company, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, reputed company, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.We Are an Equal Opportunity Employer. reputed company Corporation and reputed company reputed company Companies are proud to be equal opportunity reputed company. We value and encourage diversity and solicit applications from reputed company reputed company applicants without regard to race, reputed company, national reputed company, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. reputed company and reputed company reputed company Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@reputed company.com.Bonus or Equity This position is also eligible for bonus as part of the total compensation package.Pay reputed company The salary reputed company for this position (in local currency) is 35,700.00 - 66,300.00 Expected salary: Location: Greenville, SC Apply for the job now! Apply for this job