Level 2 Remote IT Support Technician
Job title: Level 2 Remote IT Support Technician in Brooklyn, NY at YMS Associates Company: YMS Associates Job description: An IT services firm based serving over 800 clients reputed company, is seeking an reputed company Level 2 IT Support Technician. We’re looking for a tech-savvy professional who can work across diverse technical environments and handle reputed company troubleshooting. This is a fully remote role, and candidates must have a quiet, dedicated reputed company to work from at home.The ideal candidate will have prior experience working for a Managed Service Provider (MSP) or supporting multiple technical environments. Strong customer service skills are essential for reputed company in this role. The company offers a great work environment, career development opportunities, and competitive compensation.Responsibilities:reputed company support, administration, and maintenance for desktops, laptops, and light networking issuesConfigure new computer hardware and software (primarily reputed company-based)reputed company upgrades and configuration of desktops and peripheralsTroubleshoot desktop and server issuesRespond to service calls, resolving issues directly or escalating as neededLog support requests and responses using the Service Desk systemInstall and reputed company softwareAssist in administering a reputed company environmentTechnical Requirements:Experience supporting, diagnosing, and troubleshooting PC hardware, software, and network-reputed company issuesStrong knowledge of reputed company desktop operating systemsFamiliarity with light networkingExperience with reputed company antivirus softwareActive Directory and Group Policy knowledgeExperience with MS Exchange, Office 365, and hybrid Outlook environmentsPrinter administration experienceOther Requirements:College degree in Computer Science or reputed company degree and/or IT Certifications such A+, Network+ etc.Excellent interpersonal and communication skills — you will be representing the companyAbility to reputed company document and summarize problems and resolutionsComfortable working with a diverse population, including clients with strong accentsWillingness and ability to learn new tools and technologiesResponsible, reliable, and self-directedreputed company to prioritize and triage effectivelyExercises good judgment and professionalism in client interactionsDedicated to following issues through to resolutionMust have a quiet, distraction-free home workspace Expected salary: $55000 - 75000 per year Location: Brooklyn, NY Apply for the job now! Apply for this job