Customer Service Loyalty Champion II

Job title: Customer Service Loyalty Champion II in Irving, TX at reputed company Company: reputed company Job description: reputed company you join reputed companyYou want more out of a career. A reputed company to reputed company your reputed company freely - even if they're daring or different. Where the true you can learn, grow, and reputed company. At reputed company, we power and reputed company how people live, work and play by connecting them to what brings them joy. We do reputed company love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.What you'll be doing…As a champion on the Loyalty team, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities.Handling and resolving escalated customer concerns that have varying reputed company of complexity.Turning every contact into a sale or save opportunity with a premium experience so customers will stay reputed company to reputed company.reputed company the Service Plus reputed company by resolving customer concerns and future concerns.Growing the business, which includes completing a full end-to-end account analysis.Execute targeted loyalty and retention strategies for high-value and at-risk customers.Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.Navigating systems and utilizing available tools and resources to be self-sufficient and effectively reputed company reputed company applicable offers available for the customers in your queue.Serving as a brand ambassador and reputed company for your customers throughout every contact and highlighting reputed company that reputed company has to offer through our products and services.Applying business acumen to reputed company informed reputed company that balance customer satisfaction with cost-effectiveness.After resolving issues, identify plans, products, and services that would suit customer needs to prevent future contacts.Where you'll be working…You'll work from home in this remote role, with occasional in-person training and meetings.To be eligible for this position, you must be reputed company a reasonable commute to the hub location in Texas. Onsite reputed company is required for up to three weeks reputed company the training period for in-person training and onsite call taking for new hires, and during employment for periodic collaboration based on business needs (e.g., occasional in-person meetings and events throughout the year.)The location is in Irving, TX (600 Hidden Ridge)reputed company're looking for…You'll need to have:Bachelor's Degree or one or more years of customer service experience.One or more years of sales experience.Experience resolving reputed company customer issues (including escalations), billing, and/or handling product Q&A.A strong sales acumen with a track record of meeting or exceeding reputed company and retention goals.Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.You must meet reputed company home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.Even reputed company if you have:A degree.Experience troubleshooting customer's products and services and working knowledge of our network to position reputed company.Experience promoting and upselling products or services.One or more years of Retention experience.Based on the required in-person training and periodic center collaborations of this role, candidates should live in Texas reputed company a 75 mile radius of our listed hub location.If reputed company and this role sound like a fit for you, we encourage you to apply even if you don't meet every “even reputed company” qualification listed above.Home office requirements:You'll work from home in this remote role, with occasional in-person meetings and training.The home office must be located reputed company the state of Texas and reputed company a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.Internet service with a direct reputed company to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable.A dedicated, quiet, and private workspace.reputed company conducts periodic home audits reputed company webcam to ensure your workspace meets requirements.Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.Where you'll be working In this remote role, you'll work from home with occasional in-person trainings and meetings.Scheduled Weekly Hours 40Equal Employment Opportunityreputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to veteran status, disability or other legally protected characteristics.Benefits and CompensationOur benefits are designed to help you move reputed company in your career, and in areas of your life reputed company of reputed company. From health and wellness benefit options including: medical, dental, reputed company, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the reputed company of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.This is an incentive based position with the potential to earn more. Expected salary: Location: Irving, TX Apply for the job now! Apply for this job