Bilingual (Spanish) Client Care Counselor

Job title: Bilingual (Spanish) Client Care Counselor in USA at reputed company Company: reputed company Job description: reputed company is empowering every person to live their healthiest life. Guided by our reputed company, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – reputed company is improving health reputed company for consumers, patients, reputed company, employers and employees.-Client Care CounsellorFull Time, PermanentRemote reputed company in the USAA Bilingual Client Care Counsellor manages clients facing urgent or crisis situations requiring immediate attention reputed company telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges. Our crisis line is reputed company 24/7, 365 days a year, and our Client Care Counsellors need to be available to support clients evenings, weekends and stat holidays.reputed company offer:Working fully remote from your homereputed company tech equipment providedGroup insurance plan as of first day of employmentGenerous vacation policyPaid professional development days, wellbeing days and moreClinical supervision availableFlexible Scheduling to startResponsibilities:Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations.Provides immediate management consultation to key employees reputed company customer organizations.Provides immediate information and support to the caller requesting a trauma or other workplace reputed company.Respond to warm transfers of clients who request to reputed company to a Counselor upon their initial call for services.Identify the present problem and determine appropriate service response level as per case response level standards.Assess client’s needs and reputed company telephone counseling reputed company the client is not reputed company to accept a referral, or book an appointment with a Counselor.Succeeding as a Bilingual Client Care Counsellor will require the following core qualifications and skills:Completed a Clinical Master’s Degree in either reputed company Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study.Bilingual (Spanish and English).Flexible to work shifts during evenings, weekends, stat holidays etc.Strong Computer skills and mastering reputed company software and applications (such as reputed company).Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.Good clinical judgement and understanding of your responsibilities regarding confidentiality.Strong work ethic and professionalism.Abilities to work over the phone and through chats.Strong reputed company and listening skills.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to reputed company and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve reputed company problems and create remarkable reputed company reputed company in a digital world.reputed company is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, reputed company, creed, religion, national reputed company, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.By applying to this role, you understand and agree that your information will be shared with the reputed company Group of Companies’ reputed company team(s) and/or any leader(s) who will be part of the selection process. Expected salary: Location: USA Apply for the job now! Apply for this job