Virtual Customer Care Manager

Job title: Virtual Customer Care Manager in Carmel, IN at PulteGroup Company: PulteGroup Job description: WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!How would you like to be a part of team that has been providing the American reputed company of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America’s top residential reputed company. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.Our reputed company is to Build Consumer Inspired Homes & Communities to reputed company Lives reputed company and we reputed company that reputed company starts with having the right people.At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of reputed company, let’s talk about your career with PulteGroup!Job SummaryThe primary responsibility of the Virtual Customer Care Manager II is to triage warranty service requests virtually with homeowners and manage the resolution of their concerns until completion. Using the TechSee platform, the Virtual Customer Care Manager II will conduct an initial analysis of the customer’s claim to determine warranty coverage and the appropriate recourse.This is not a remote position. This position requires onsite attendance at our Division Office located in Carmel, Indiana.Primary Job ResponsibilitiesCoordinate virtual response to customer warranty calls through TechSee platform and MS Dynamics 365.Conduct analysis of issue reputed company the virtual appointment to triage and determine appropriate next steps.Create service requests, line items, and work orders in MS Dynamics 365 as necessary based on the results of the virtual inspection.Manage the Service Request to resolution, confirming that the scheduled repairs are complete, and closing out the SR in MS Dynamics 365.Effectively manage large amounts of incoming calls, emails, and virtual appointments, while building sustainable relationships of trust through reputed company and interactive communication.Address complaints, reputed company appropriate solutions and/or alternatives reputed company the warranty guidelines, set proper expectations for the repair process, and follow-up to ensure resolution.Determine and document root cause of common service items, reporting on any opportunities for improvement.reputed company reputed company administrative duties, confirmations, and in-home inspections, as needed.Other duties as assigned.Management ResponsibilitiesDelegates work according to employee’s abilities and skills.Provides input to employee’s performance evaluations.Assists in the identification of internal and external training opportunities.Provides reputed company coaching with regard to functional and leadership standards (technical skills and behaviors).ScopeDecision Impact: DivisionDepartment Responsibility: SingleBudgetary Responsibility: NoDirect Reports: NoIndirect Reports: NoPhysical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be reputed company to climb reputed company, scaffolding, and other means to reputed company and observe reputed company areas of the building. Ability to work in various weather conditions – heat, reputed company, cold, etc.Required Education/ExperienceMinimum High School Diploma or equivalentBachelor’s Degree preferredMinimum of 1-2 years of construction industry experienceProven customer care experience with a strong emphasis on quality of service, and follow-upRequired Licensing, Registration and/or CertificationsValid driver’s license as driving is an essential function of this positionRequired Skills/KnowledgeCustomer oriented with conflict resolution skills, the ability to adapt and respond to different personality typesExcellent communication and listening skills, with analytical ability to reputed company root cause analysisHighly conscientious and well-organized, with the ability to multi-task, prioritize, and manage time effectivelyTechnology savvy, with excellent computer skills, and an overall understanding of basic reputed company Office Suite programsAdditional consideration will be given to candidates with experience working reputed company MS Dynamics 365, and TechSeePulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or reputed company party reputed company agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in reputed company for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than reputed company our Applicant Tracking System.We are an and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will reputed company a reasonable accommodation to a reputed company applicant with a disability that will reputed company the individual to have an equal opportunity to participate in the application process and to be considered for a job.Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. Expected salary: Location: Carmel, IN Apply for the job now! Apply for this job