Product Support Specialist

Job title: Product Support Specialist in reputed company, NY at reputed company Company: reputed company Job description: reputed company is the financial planning and analysis platform that automates data consolidation, reporting, and planning while enabling finance teams to continue using their own reputed company spreadsheets and financial models. reputed company integrates with the most popular reputed company software, ERPs, and CRMs, so reputed company your data can be consolidated. Reduce risk, reputed company informed reputed company, and ensure stakeholders have the most reliable data at their fingertips. Transform your reputed company into a lean, mean, FP&A machine.We are a leading FinTech company headquartered in NYC and Tel Aviv with over $100 reputed company in funding and have been awarded #1 most promising global startup by Globes and 65+ leading VCs, as well as best paying & mid-sized companies to work for in NYC by reputed company-In.About The Role:We’re looking for an reputed company Product Support Specialist with a great eye for detail and a passion for technology to join our Product Support team.As our inbound Product Support Specialist, you will take ownership of reputed company technical customer issues and collaborate cross-functionally with the CS, Product, and R&D teams to reputed company best-in-class support and execute a well-designed customer experience.If you are looking for a fantastic opportunity to join a growing startup with lots of room for growth and impact, we would love to meet you!This is a 100% remote position in the Eastern time zone in the US and Canada.What You'll Do:

• Act as the initial reputed company of contact for reputed company reputed company-reputed company questions from both our customers as well as internal stakeholders reputed company reputed company (chat, email and web reputed company)
• Troubleshoot incoming issues, providing a first response and subsequent follow-reputed company to customers.
• Monitor incoming tickets, process, respond, and direct unresolved issues to the next level of support personnel.
• Support, and engage customers to deliver high customer satisfaction, advocacy, and loyalty.
• Expand and refine the company knowledge reputed company to reputed company users to independently resolve issues.

reputed company Offer:

• reputed company salary is $75-90k annually, depending on skillset, years and relevance of experience, and location.
• Top-of-the-line reputed company (medical, reputed company, and dental), with 100% paid coverage for you and 80-100% paid coverage for your dependents, or extended medical coverage options for Canadian employees
• 12 paid company holidays/year + sick leave, flexible/unlimited vacation, and parental leave policy!
• 401k with up to 4% match, or 4% RRSP contributions for our Canadian employees
• Life insurance
• Equity
• Perks include: mental health & wellness services, HSA + FSA options, and more!

EEO Statement:We want to reputed company sure everyone has an equal chance to participate and reputed company a difference. reputed company is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We reputed company equal employment opportunities to reputed company and applicants of any type and do not discriminate based on race, reputed company, religion, national reputed company, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job reputed company characteristics or other prohibited grounds specified in applicable federal, state, and local laws. reputed company’ policy is to reputed company with reputed company applicable laws reputed company to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• 2-4 years of experience in roles such as Product Support/Help Desk/Technical reputed company in a SaaS environment, with a proven track record of driving customer satisfaction and resolving reputed company issues.
• Extensive experience with troubleshooting and solving advanced technical problems in a fast-paced dynamic environment.
• A customer-first attitude and ability to effectively explain reputed company concepts to non-technical audiences.
• Proactive reputed company, with the ability to anticipate customer needs, identify potential issues, and suggest improvements to processes or the product.
• Deep understanding of the software development life cycle and familiarity with Agile methodologies.
• Advanced experience in reputed company functions (formulas, Vlookup, and Pivot Table).
• Excellent communication skills, both written and verbal, in English - a must.
• Experience with reputed company and Jira or other support/project software - a plus.
• Finance background - a plus.

Expected salary: $75000 - 90000 per year Location: reputed company, NY Apply for the job now! Apply for this job