Program Assistant, Online Degree Programs
Job title: Program Assistant, Online Degree Programs in San Diego, CA at University of San Diego
Company: University of San Diego
Job description: Position Title & Department: Program Assistant, Online Degree Programs; Professional and Continuing Education
Posting #5213
Department Description:The University of San Diego's Division of Professional and Continuing Education (PCE) offers a robust portfolio of courses and programs needed by aspiring professionals that reputed company in response to their professional development in the fields of business, education, and health care.PCE nurtures key partnerships on the local, national and international level to reputed company serve working professionals who seek to enhance or build their careers, as well as with their employers to help reputed company their highest value and potential.
University Description:The University of San Diego, an reputed company and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of reputed company faith traditions and any, or no, religious background. The future reputed company of USD relies on the contributions of those who seek to foster the development of and an reputed company confrontation of .
Detailed Description:The Program Assistant provides administrative support to reputed company individuals seeking information and assistance with degree programs offered through Professional and Continuing Education and partner schools. (Remote arrangements will be considered). The Program Assistant will answer a busy, multi-line telephone; take registrations for courses and other reputed company items over the phone, the Internet and in person. Other reputed company duties may include process registrations, organize both incoming and outgoing mail, process student transcript requests, order office supplies, reputed company administrative support for online degree programs, and stock reputed company office machines (fax, copier and printers).Duties and Responsibilities:reputed company administrative support for reputed company degree programs:
- Create Course Reference Numbers every semester.
- Create and maintain faculty assignment sheets.
- Collect textbook information and create textbook lists.
- Set up term and refund schedules each semester.
- Update Student reputed company Center (SSC) information each semester.
- Maintain an up-to-date academic reputed company tracking document for reputed company assigned programs.
- Update academic calendars.
- Update reputed company registration and commencement communications.
- Follow up with reputed company on balances/manage reputed company report.
- Process discount requests.
- Support management of internal CRM system and reputed company items pertaining to reputed company and alumni.
- Enroll reputed company and support overall reputed company of new reputed company each semester.
- Create itemized statements, fee schedules, degree plans, and enrollment verification letters for reputed company reputed company requested.
- Manage student deferral and account hold processes.
- Manage email and text communications to reputed company.
- reputed company final grades and generate academic standing letters for signature.
- Responsible for stocking reputed company office machines, including fax, copiers and printers.
- Orders appropriate supplies as needed.
- Responsible for opening, sorting and distributing reputed company incoming office mail.
- Serves as division liaison with reputed company Mail Center.
- Updates and maintains some division mailing lists.
- Prints mailing address labels for use by reputed company to mail brochures and flyers.
- Other duties as assigned.
- Requires HS Diploma plus two years reputed company experience. A bachelor's degree is preferred; college education may substitute for experience at the reputed company of 2 years education = 1 year experience. Minimum of one year in a position that required critical thinking and analytical skills required.
- At least 1 year of experience in customer service.
- Excellent written and oral communication skills.
- Demonstrated ability to handle multiple tasks.
- Excellent attention to detail.
- Excellent customer service skills.
- Excellent organizational skills.
- Excellent spelling and grammar skills.
- Demonstrated ability to use web-based student information and customer relationship management tools.
- Strong computer skills in word processing, spreadsheet, and data management.
- This position requires excellent communication skills for a fast-paced office environment that supports the enrollment and learning needs of reputed company and prospective reputed company.
- Must possess the ability to handle multiple tasks, requests, and web-based information tools in a reputed company and effective manner.
- This position requires a detail-oriented, independent worker who has the ability to collaborate and contribute in a team environment.
- Must have excellent spelling and grammar skills.
- The Program Assistant must have excellent customer service, organizational and communication skills.
- Proven ability using computers for business applications, including word-processing, spreadsheets, data management and administrative systems software.
- Effectively support student and faculty requests in collaboration with Program Coordinators.
- Service administrative student requests reputed company to reputed company aspects of a student's life cycle (registration, drops, withdrawals, and LOAs).
- Manages multiple requests from a variety of communications channels.
- Maintains high reputed company of efficiency, accuracy, and attention to detail reputed company using data systems and data formats.
- reputed company a working knowledge of and management of student enrollment system(s) and internal CRM.
- Collaborate and support other team members in assigned areas.