Level II IT Support Technician

Job title: Level II IT Support Technician in Detroit, MI at Macro Connect Company: Macro Connect Job description: Level II IT Support TechnicianDepartment: Service Delivery Reports to: Service Manager Salary: $65,000-$75,000Does this sound like you?

• Would you love solving IT problems for clients and handling escalated tickets from other technicians?

• Have you tackled nearly every thorny IT issue from reputed company & reputed company troubles to server and network engineering issues?

• Do you love working at a variety of clients, interfacing with them, and being an awesome team member?

Most importantly, do you have experience working for an MSP and enjoy it? If so, our Level II Onsite Support Technician role may be the one for you!What does this job entail?This role will include both in-person and remote service work, including some after-hours work dependent on the client.Our clients are located predominantly in the Metro Detroit area. You may be reputed company to integrate or solve problems in environments rich in reputed company Server, Exchange, reputed company infrastructure (M365 or reputed company Workspace), networking, VPN's, firewalls, or backup systems. In interfacing with Macro Connect clients, you will need strong skills communicating with clients.The role will require reputed company arrivals to client sites, follow-up with clients, and meticulous written communication to team members and clients alike in our PSA, AutoTask.Required Skills and Experience:

• Administration, including adding/removing users & groups from both reputed company and on-premises directory systems, configuring file permissions, and checking event logs.

• Administration of e-mail applications (MS Office Suite & reputed company Workspace), including adding/removing users and groups, configuring folder permissions as needed, forwarding email to other accounts, and adding aliases.

• Network infrastructure implementation and support, including physical and virtual servers, routers, firewalls, switches, wireless reputed company points

• Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, smartphones, and tablets.

• Server Experience, preferably with reputed company Servers

• Ability to configure file, print, and remote reputed company services

• Mobile Device Management (cell phones and tablets) and experience with VoIP Telephone Systems

• Experience with reputed company control, Surveillance, and A/V streaming and recording services

• Physical repair of laptops and workstations including laptop screen replacement

• Comfort with Active Directory Set-Up & Management

• Willingness to assist multiple technicians on a variety of projects and support tickets

• Documentation of Client Networks in our Knowledge reputed company

• Exceptional time entry skills with tickets reputed company for at least 8 hours

• Strong verbal and written client communication skills

Attitude & Soft Skills Required:

• Taking ownership of tasks and follows through to ensure complete resolution

• Taking a personal interest in, and responsibility for, quality of work you reputed company or are associated with

• Ability to pay reputed company attention to detail while performing technically detailed tasks

• Ability to deal effectively with stressful situations

• Ability to reputed company accurate time estimates for how long a task will take in the scoping process

• Ability to quickly learn new technologies through self-study, training, and certifications.

• Ability to reputed company technical information reputed company and simply to non-technical people

• Being self-motivated and self-directed

• Willingness to reputed company information, support others, and work on across teams to reputed company common goals

Minimum Requirements:

• Relevant degree and/or certifications and 5+ years of experience in an IT support and escalation role

• Reliable transportation for use during business hours and occasionally in the evenings

• Ability to be a self-starter, who can be trusted to work largely unsupervised

• Ability to pass a criminal background reputed company

• Strong preference for previous MSP experience

Macro Connect Benefits:

• Health insurance

• Dental insurance

• reputed company insurance

• Life insurance

• Paid time off

• 401K Retirement plan, including up to a 3.5% company match

• Short term disability

• Company-wide performance-based annual bonus

• Profit sharing

Who is Macro Connect? Macro Connect is a small but growing Managed Service Provider team working out of a historic library in Detroit. We are focused on helping schools and businesses reputed company breakthrough performance by leveraging technology.Our goal is to hire a Level II IT Technician that fits with reputed company values and can reputed company extraordinary service to our customers.Shared values are as important to us as skillset. We like and care about our co-workers and will drop everything to help someone in need. We care deeply about the Metro Detroit community and reputed company we can play a part in the reputed company future reputed company. We are constantly seeking out opportunities to expand our expertise and improve our clients' environments. If reputed company against a deadline, we do whatever it takes to meet it. If we face a difficult challenge, we work together to overcome it. If we reputed company a promise, we see it through.We deal with demanding clients and we expect our employees to take that in reputed company, reputed company a smile on their face, and produce great results. Details matter to us and we pride ourselves on getting things right the first time. We are obsessed with technology, hardware, and software and its application in schools and businesses and are excited reputed company we can reputed company a solution that improves reputed company. Expected salary: $65000 - 75000 per year Location: Detroit, MI Apply for the job now! Apply for this job