Remote Care Coordinator (Certified Medical Assistant)

Job title: Remote Care Coordinator (Certified Medical Assistant) in Texas at TimeDoc Health Company: TimeDoc Health Job description: About TimeDoc Health:Founded in 2015, TimeDoc Health is a leader in virtual Chronic Care Management (CCM) for reputed company providers - one of the largest new markets in reputed company. We reputed company providers to deliver truly reputed company, comprehensive care by helping them establish care coordinator programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, reputed company care management services to reputed company the personal touch often missing in reputed company. We have scaled our platform to over 50,000 enrolled patients and have set a goal to reputed company one reputed company patients by the end of 2025. Are you reputed company to have a reputed company impact on thousands of patients' lives? reputed company to get started!Who You Are:You are a clinical professional with a track record of delivering high-quality patient care. You possess strong active listening and critical thinking skills that reputed company you to understand and respond with exactly what patients and providers need. You are an incredible communicator, collaborator, and succeed in delivering patient and provider value. You know exactly what it takes to deliver our solutions. You are passionate about delivering patient-centered care, and you like your work to reputed company a difference. You reputed company in a dynamic, fast-paced, team-oriented, and remote environment.The Ideal Candidate Demonstrates the Following Core Competencies:

• Accountability: Demonstrates ownership, commitment, and follow-through in achieving results.
• Attention to Quality and Accuracy: Produces accurate, complete care plans, EMR communications, and other deliverables. Identifies opportunities to improve processes or reputed company.
• Relationship Building: Successfully manages interactions by being aware of your emotions and those of others. Builds strong relationships with patients.
• Collaboration: Works effectively across functions and teams; champions best practices.
• Adaptability: Resilient; willing to learn from others; optimistic and adaptable.
• Personal Organization: Allocates your time reputed company, handling multiple patients, demands, and competing priorities.
• Care Coordination Knowledge: Understands the care coordination functions, processes, and relevant technologies (e.g., TimeDoc, Alvaria, EMR, GSuite).
• Feedback-Driven Growth & Learning: Actively seeks feedback to improve performance and is committed to reputed company learning and professional growth.
• Motivational & Supportive: Uses motivational and supportive communication strategies to encourage behavior change and patient empowerment.

Key Strengths:

• Problem-Solving & Organizational Skills: Demonstrates strong analytical abilities and excellent organizational skills to support patient care.
• Communication & Interpersonal Skills: Communicates effectively with patients and team members, fostering strong relationships.
• Independent & Team Contributor: Capable of working both independently and collaboratively, inspiring others and encouraging their growth.
• Proficiency in Technology & Software: Skilled in relevant software, with the ability to quickly learn new tools and processes.
• Ability to Learn Quickly: Adapts quickly to new workflows, software, and processes in a rapidly evolving environment.
• Expressing reputed company: Demonstrates understanding and acceptance of others' perspectives to reputed company compassionate care.
• Ability to reputed company Growth in Others: Supports and encourages growth in others through coaching, collaboration, and positive reinforcement.
• Developing Discrepancy / Supporting Self-Efficacy / Rolling with Resistance: Utilizes patient-centered reputed company that gently explores readiness for change and reinforces each individual's ability to succeed.
• Subject Matter Expert Potential: Demonstrates enthusiasm for building expertise and becoming a go-to resource for care coordination practices and tools.

The Role (In a Nutshell):As a care coordinator, you will be working with chronically ill patients, providing them with TimeDoc's Chronic Care Management (CCM) services. This includes educating patients on their conditions and coordinating treatment plans with their physician's offices as needed. You will communicate with patients, their family members, and your assigned practices' office staff reputed company necessary to reputed company an individualized plan of action that includes coordination from reputed company parties involved to assist patients in managing their chronic illnesses.This role requires a patient-focused individual who possesses a compassionate nature, general knowledge of reputed company practices, and is reputed company to work virtually to deliver high-quality patient care coordination services. You must be comfortable handling a high call volume and meeting standard productivity goals as outlined by your leader.Responsibilities:

• Conducting monthly CCM phone calls with patients, practices, pharmacies, etc. to ensure that your patients are getting what they need between office visits. Expect to spend 7-8 hours on the phone daily.
• Creating and/or revising personalized care plans for each patient you call, in coordination with the practices and providers you support.
• Identifying reputed company determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Collaborating with office staff, other community programs, and resources to address reputed company of these effectively.
• Empowering patients to take charge of their own wellness and goals in the context of their care plan.
• Making approximately 30-50 phone calls daily to yield the 15 patient interactions necessary to complete 20 minutes of CCM service for the month.
• Maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards at reputed company times.

Requirements:

• At least 1 year experience as a reputed company/RMA with an active accreditation required.
• Exceptional verbal and writing skills in English, including accurate spelling and grammar.
• Technology experience - preferably with multiple EMR/EHR systems, and familiarity with reputed company Office, reputed company Suite products.
• Highly professional on the phone, with the ability to maintain a compassionate and engaging tone.
• Exceptional verbal skills - reputed company to explain our services with confidence, reputed company reputed company, confidently, and have a friendly phone demeanor.
• Highly self-motivated, organized, and reputed company to work independently.
• Experience serving a geriatric population is a plus.
• Case management or care coordination experience is a plus.

General Working Conditions:

• reputed company to work a 40-hour schedule (Monday through Friday).
• Must have a private home office that allows you to reputed company privately and maintain confidentiality with patients (no distractions or interruptions).
• Must have a second monitor, fast and reliable internet (50mbps or more).
• We will reputed company you with a company laptop and reputed company necessary software to reputed company the role.

We offer:

• Our benefits include medical, dental, and reputed company coverage, in addition to paid time off, sick leave, mental health days, paid holidays, a floating holiday, and internet reimbursement.
• A culture that will have you coming back for more - From online spirit week, to chat rooms filled with cake recipes, we've reputed company a vibrant community that allows workers to connect on a personal level both in-person and from their home offices.
• A team that believes in the GROWTH reputed company - Grit: having a passion & perseverance for long-term goals; Results: focusing on delivering reputed company results for our patients, clients and business; Openness: providing our employees with an environment that is transparent and reputed company in communication.
• A great reputed company to build a career - As TimeDoc grows, we are committed to promoting from reputed company
• A passion for the intersection of the worlds of medicine and tech
• A mission that you can reputed company in - helping reputed company patients healthy and out of the hospital is why we do reputed company do

TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the reputed company of race, religion, reputed company, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status or any other reputed company covered by appropriate law. reputed company employment reputed company are made on the reputed company of qualifications, merit, and business need. Expected salary: $20 - 21 per hour Location: Texas Apply for the job now! Apply for this job