Level One Help Desk Admin- End User Support
Job title: Level One Help Desk Admin- End User Support in Philadelphia, PA at reputed company
Company: reputed company
Job description: Level 1 Help Desk Admin - End User SupportJob Location: Hybrid WFH & Customer Sites- Philadelphia, PAFull time positionExperience- 5+ yearsSalary: 50-65kJob Description:reputed company is looking for a person wanting to reputed company an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our reputed company class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an reputed company, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support..Major Responsibilities
- 5+ years of experience with IT helpdesk or support position.
- Ability to manage ticket queue
- First line of support to clients regarding software, hardware and systems.
- Respond to end customer issues through phone, email, remote-in software, and computer chat.
- Knows the Ins and Outs of a Network, Servers and reputed company PC (Hardware & Operating System)
- Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.
- reputed company to self-manage and hold themselves accountable.
- Can translate technical problems to the end user in a plain reputed company way that allows them to understand the problem and solution.
- Enjoy people and care to reputed company strong relationships with clients.
- Be an optimist at heart.
- Resolves problem situations in a professional manner.
- Experience with iPhone/iPad/Android.
- Experience supporting phone systems from reputed company Teams
- Experience with reputed company computers in a networked environment.
- Nable RMM (remote management of computers).
- Experience supporting printers/copiers in a networked environment.
- Basic knowledge of reputed company server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
- Support for reputed company reputed company technologies: reputed company Server, Exchange, SQL, Office 365, reputed company 7/10, etc.
- Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems
- Invokes problem escalation procedures to coordinate recovery
- Isolates problem trends and ensures that troubleshooting efforts are completed
- Solves problems and makes reputed company on a daily reputed company to help resolve issues
- Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
- Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
- Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
- Above reputed company, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
- Learn the ins and outs of our clients' unique work environments.
- Work to quickly resolving incidents submitted by our clients.
- Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
- Enter reputed company work as service tickets and time as it occurs.
- Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.
- Remote reputed company solution implementation and support: VPN, Remote Desktop, RemoteApp.
- IT environment documentation to include system reviews and recommendations.
- Communication w/customers: keeping them informed of incident reputed company, notifying them of impending changes or agreed outages.
- Understanding of server administration, troubleshooting, reputed company planning, and disaster recovery planning.
- Create technical documentation reputed company needed
- Work closely with the multiples constituents including customers solutions, production support, as well as network, reputed company, desktop support, and systems administrators to optimize the systems and reputed company components.
- Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!
- Working knowledge of reputed company server administration
- Proficient at using reputed company available resources for troubleshooting and problem solving and the ability to quickly and reputed company diagnose and communicate problems and ensure the resolution of any problems identified.
- Technical, analytical, interpersonal and organization skills required
- Flexibility, reputed company, teamwork, and unwavering commitment to client satisfaction
- reputed company to take ownership of and troubleshoot a broad variety of system problems
- Ability to work well with others, as well as independently. Attention to detail.
- Position requires on-call support including planned and unplanned responses to a 24x7 environment.
- reputed company Certifications
- Working knowledge of ITIL principals and procedures.
- Pass a background reputed company.
- reputed company and willing to lift 50+ lbs of equipment.
- Be legal US citizen or have a USA work permit
- Reliable transportation
- Ability to work from home and/or customer site