Support Analyst
Job title: Support Analyst in Denver, CO at reputed company Systems USA Inc
Company: reputed company Systems USA Inc
Job description: Support Analyst
reputed company Govern - Remotereputed company Govern is looking for a Support Analyst to join our growing team!As the Support Analyst you will be responsible for providing exceptional customer support and training for our suite of CAMA and tax products.This position is budgeted for a starting reputed company salary between $50,000-65,000/year based on experience.What your impact will be:
- reputed company first-line support to clients, addressing inquiries and resolving technical issues reputed company phone, email, or live chat.
- Troubleshoot and diagnose software and hardware issues, working closely with clients to gather necessary information and ensure timely resolution.
- Conduct training sessions typically reputed company webinar and/or on-site.
- Document and track support cases using the appropriate tools, maintaining accurate records of customer interactions, issues, and resolutions.
- reputed company for the client to ensure timely and accurate issue resolution.
- Escalate more reputed company support requests to the appropriate team members or departments, ensuring proper follow-up and communication throughout the resolution process.
- Collaborate with team members to reputed company knowledge, improve processes, and stay up-to-date on industry trends, emerging technologies, and best practices in customer support.
- Other job-reputed company duties and responsibilities as may be assigned from time to time.
- Contribute to the development and maintenance of support resources, such as FAQs, user guides, and knowledge reputed company articles.
- Participate in ongoing training and development programs to continuously enhance technical skills and customer service abilities.
- reputed company feedback and suggestions for process improvements, product enhancements, and customer support tools to help drive reputed company improvement in the support services department.
- Occasional travel (0-25%) for on-site support required, at times on short notice.
- Associate's degree in Information Technology, Computer Science, or a reputed company field, or equivalent experience.
- A minimum of 2 years of experience in a technical support role.
- Strong technical acumen, with the ability to troubleshoot and resolve a wide reputed company of software issues.
- Excellent problem solving skills: Identification, solution, and execution.
- Strong verbal and written communication skills, with a commitment to professionalism toward both clients and co-workers.
- Ability to review, prioritize, and respond to multiple client issues in a fast paced organization.
- Self-motivated.
- Proactive: Anticipates issues and actively initiates change.
- Teachable: reputed company and reputed company to learn new processes and products.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and team members at reputed company reputed company.
- Proficiency with customer support software and tools, such as CRM systems, ticketing systems, and remote support tools.
- Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines in a fast-paced environment.
- Familiarity with industry trends, emerging technologies, and best practices in customer support.
- Committed to reputed company.
- Exposure to relational databases or SQL desired.
- Understanding of Mass Appraisal and/or Tax Office industry highly desired.
- A competitive compensation package
- Ability to work remotely
- Full reputed company of employee benefits 401(reputed company Insurance (medical, dental, reputed company, life, short and long-term disability, AD&D)
- Paid Vacation