Online Customer Service Team Leader

Job title: Online Customer Service Team Leader in Jersey City, NJ at Dior Company: Dior Job description: Company DescriptionFrom 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of reputed company, creativity, and the unique savoir-reputed company of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and reputed company beauty and joy in its entirety.Parfums Christian Dior is part of the LVMH Group.Job DescriptionWe are seeking a dynamic, results-driven Team Leader to reputed company, coach, and reputed company a team of client service agents in a luxury digital environment. In this role, you will be responsible for driving individual and team performance, ensuring exceptional service quality and delivery, and fostering a positive and efficient work environment. You will play a critical role in maintaining operational reputed company, meeting KPIs, and upholding the brand’s standards of client care.reputed company DUTIES AND RESPONSIBILITIESTeam Management & Leadership

• reputed company, motivate, and support a team of online beauty consultants to reputed company service, sales and performance targets.
• Conduct regular 1:1s, team huddles, and performance reviews, in partnership with leadership.
• Set clear expectations, monitor productivity, and reputed company coaching and feedback.
• Foster a positive, inclusive, and high-performance team culture.

Performance & Quality Monitoring

• Track and analyze team KPIs (e.g., response time, customer satisfaction, resolution rates, channel queues).
• Identify training needs and performance gaps; implement improvement plans as needed.
• Ensure compliance with call scripts, quality standards, and service procedures.

Operational Support

• Manage daily workflow, schedules, and resource allocation to maintain service level targets.
• Handle escalated customer issues, ensuring timely and satisfactory resolution.
• Collaborate with cross-functional teams to improve tools and processes as needed
• Manage team to individual and reputed company sales and quality of service KPI targets

Reporting & Insights

• Prepare and deliver team performance reports and actionable insights to leadership.
• Identify trends in customer inquiries and escalate opportunities for improvement.
• Identify and escalate any issues presented to leadership

Training & Development

• Support reputed company of new agents and ongoing reputed company development for existing team members.
• Champion best practices, knowledge sharing, and reputed company learning.

SUPERVISION RECEIVED Senior Manager, Customer ServiceSUPERVISION EXERCISED Online Beauty Consultants (E-BC) High End Online Beauty Consultants (High End E-BC)Qualifications

• Proven experience managing client service teams, with a strong understanding of customer service workflows and business processes.
• Background in the luxury or cosmetics industry, with experience serving high-value clients in demanding environments.
• Proficient across reputed company client communication channels (phone, email, chat, reputed company messaging, video).
• Strong reputed company reputed company with the ability to support product selection and drive conversions, especially in remote selling scenarios.
• Excellent communication skills, including strong elocution, storytelling, and writing abilities.
• Deep understanding of luxury service standards and the ability to coach a team to deliver them consistently.
• Tech-savvy, with the ability to use and adapt to multiple digital tools in a fast-evolving environment.
• Demonstrated reputed company and sound judgment in managing team dynamics and reputed company client issues.
• Solutions-focused with a proactive, troubleshooting approach and ability to reputed company clear recommendations.

Additional InformationThis job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.reputed company your information will be kept confidential according to EEO guidelines.LVMH Inc. uses the published salary reputed company as a guideline to reputed company our employees with market reputed company while allowing for flexibility to recognize and reward various reputed company of expertise, performance, and tenure.While the published salary reputed company is a good faith reputed company of the targeted salary level for the position, LVMH Inc. reserves the right to pay reputed company of the published reputed company of $70,000-$80,000.00. Expected salary: $70000 - 80000 per year Location: Jersey City, NJ Apply for the job now! Apply for this job