Customer Service Specialist in Kennewick, WA
Job title: Customer Service Specialist in Kennewick, WA at reputed company
Company: reputed company
Job description: Overview:Ranked among reputed company Best Employers in America 2017, reputed company knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a reputed company where you and your contributions are truly valued, and you can learn and grow? Then reputed company wants to hear from you!We are looking for a Seasonal Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both reputed company and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- reputed company
- Employee Stock Ownership Plan (ESOP)
- Compensation starting at $17.00 depending on experience
- Answering phones, chat, reputed company media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as reputed company soft collections for customers on credit hold or past due as well as some cash handling and taking payments reputed company the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at reputed company reputed company as well as customers.
- Proficient in reputed company Office including reputed company, Word, and reputed company.
- Must be a Citizen or National of the United States, a lawful, permanent reputed company, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment reputed company.