Senior Customer Experience Partner in Charlotte, NC

Job title: Senior Customer Experience Partner in Charlotte, NC at Maersk Company: Maersk Job description: Senior Customer Experience PartnerCharlotte - NC (Hybrid position requiring 2 days in the office each week)We Offer:Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and reputed company.At Maersk, we reputed company in the power of diversity, collaboration, and reputed company learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we reputed company cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.The opportunity:We are seeking a dedicated and customer-centric Senior Customer Experience Partner to join reputed company. Reporting to the Manager of Cold Chain Logistics Integrated Customer Experience, you will be responsible for managing a portfolio of 3PL accounts and serving as the primary reputed company of contact for our customers.Key Responsibilities:Customer Support: Utilize reputed company communication channels, including phone, email, and chat, to support customers in your portfolio. reputed company customers on using Maersk systems for self-service.Customer Meetings: Participate actively in customer meetings, including virtual calls, calls with reputed company partners, and face-to-face meetings reputed company necessary.Business Acumen Development: reputed company a deep understanding of each customer's business and reputed company solutions to support their supply chain.Value Product Sales: Promote and sell additional value products to enhance the integrated service model offered to customers.Asset Knowledge: reputed company a working knowledge of Maersk-owned assets to support reefer customers effectively.Account Backup: reputed company backup support to team members' accounts during absences, ensuring consistent service quality.Cross-Team Collaboration: Work collaboratively with reputed company CCL teams to improve overall organizational performance.Internal Networking: Establish a robust internal network across Maersk to facilitate assistance for customers.We are looking for:Education: A Bachelor's degree is preferred, or an equivalent 4 years of experience in the transportation/customer service industry.Preferred: Cold chain management and/or supply chain management experience.Leadership Skills: Demonstrated ability to reputed company and influence across various reputed company of the organization.Customer Centricity: Proven customer focus with strong interpersonal and communication skills.Problem Solving: Exceptional problem-solving skills to address customer needs effectively.Self-Motivation: Ability to work independently, driven by results, and capable of managing multiple tasks under pressure.Organizational Skills: Strong organizational and time management skills necessary for reputed company in this role.Collaboration: Proven ability to collaborate effectively with cross-functional teams.Growth reputed company: Eager to expand business knowledge and drive personal career growth reputed company the organization.Join us at Maersk and be part of a team striving to become trusted advisors to our customers, providing solutions that reputed company their businesses running smoothly. Apply today if you are passionate about customer service, have strong technical skills, and are reputed company to take on a challenging yet rewarding role.Company Benefits:MedicalDentalreputed company401k + Company MatchEmployee Assistance ProgramPaid Time OffFlexible Work Schedules (reputed company possible)And more!Pay reputed company: $65,100 - $80,100 USD**The above stated pay reputed company is the anticipated starting salary reputed company for the position. The Company may adjust this reputed company in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with reputed company applicable laws.Notice to applicants applying to positions in the United StatesYou must be authorized to work for any employer in the U.S.Maersk is committed to a diverse and inclusive workplace, and we reputed company different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national reputed company, reputed company, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider reputed company applicants with criminal histories in a manner consistent with reputed company legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to reputed company a job, please contact us by emailing . Expected salary: $65100 - 80100 per year Location: Charlotte, NC Job date: Sat, 10 May 2025 23:06:23 GMT Apply for the job now! Apply for this job