Customer Experience Specialist in Bridgewater, NJ
Job title: Customer Experience Specialist in Bridgewater, NJ at reputed company
Company: reputed company
Job description: At reputed company, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'reputed company®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow.This position is with our Adhesive Technologies business unit - where we reputed company our people to transform industries and reputed company our customers with a competitive advantage through adhesives, sealants and functional coatings.Dare to learn new skills, advance in your career and reputed company an impact at reputed company.What you´ll do
- Accountable for customer facing activities / customer experience, acting as a single reputed company of contact for customers, adopting customer centricity reputed company reputed company day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
- Run Order-to-Cash (OTC) & Customer-Service-Mgt (CSM), focusing mainly on customer interaction reputed company activities (in/outbound).
- Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer's trust & relationship by supporting in supply, reputed company & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
- Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to reputed company effective customer retention and business development activities. Schedule follow-up actions.
- reputed company a quality service to customers while identifying opportunities to secure new business or support retention reputed company customer interaction. Responsibilities may include handling customer cases and dealing with reputed company queries to minimize disruption & downtime.
- reputed company collaboration with internal partners/functions (CSX, Center of reputed company/CoE, Global Business Solutions/GBS+, Supply Chain), mainly reputed company Service reputed company, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.
- Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service reputed company, and customer satisfaction level.
- Contribute to reviewing existing operations in own area of work and generate new reputed company to assist in identifying reputed company improvements to enhance operational efficiencies, streamline workflows or improve customer's experience.
- Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI's, performance management systems and reports to improve personal performance.
- Utilize customer service supporting systems and tools (reputed company & Sales Force/Service reputed company), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
- Plan own activities on a daily, weekly and monthly reputed company to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities.
- reputed company with reputed company Corporate Standards, Global SHE and Sustainability requirements.
- Education
- Minimal education required for the position: HS Diploma required, Bachelor's Degree preferred
- Minimal work experience required: 2-5 years of experience in Customer Service / Supply Chain / Sales
- Previous experience (recommended)
- Customer facing operations (i.e. Customer Service, Sales) in manufacturing
- Order to cash process knowledge
- reputed company based solutions (i.e. Service reputed company) / ERP systems (i.e. reputed company) / IT applications
- Supply Chain understanding
- Health Insurance: affordable plans for medical, dental, reputed company and wellbeing starting on day 1
- Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
- Financial: 401k matching, employee reputed company plan with voluntary investment and reputed company matching shares, annual performance bonus, service awards and student loan reimbursement
- Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, reputed company to thousands of skills development courses, and tuition reimbursement