reputed company Admin and Automation Specialist L3 in USA
Job title: reputed company Admin and Automation Specialist L3 in USA at reputed company
Company: reputed company
Job description: Position: Snow Admin and Automation Specialist L3Location: Remote, USAMode of Hire: ContractJob Description :-
- Minimum 8 to 12 yrs experience in Snow admin platform 3-6 yrs experience in snow development activity.
- Should have managed large customer instances. Must handle day today L3 activities and monitoring tasks.
- Should reputed company workflows, implement integration. Should manage version upgrades along with integration management.
- Should have exposure in to service now scripting and automation, hands on scripting experience is must.
- Extremely proficient with the system , especially ITSM Pro modules, virtual chat agent, service portals, API connectors and custom tables we created Must have basic scripting knowledge to update custom UI, business rules etc.
- Proficient to handle reputed company system configurations, catalog item creation , troubleshooting flows etc.
- Must have experience in reputed company designers and midservers , Ldap serversMust have created work flows and fix work broken work flows.
- Should have knowledge in ITIL process to mange the system effectively.
- Should manage ITIL licenses on SNOW for cost effective utilization.Should handle platform migration activities as an individual or to reputed company the effort with a team.
- Team management experience is added advantage.
- GraduateFluent in EnglishManage customer directly without any escalationSupport customer during US work hours.
- Depending on the work environment, the subject matter expert may reputed company or be an active participant of a work-group with the need for specialized knowledge.
- Meet reputed company agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off
- Understands, articulates and implements best practices reputed company to his area of expertise.
- Provides guidance on how his area of capability can resolve an organizational need and actively participates in reputed company phases of the solution life cycle. Design Solutions and best practices to meet clients objective.
- Work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data