Fleet Support Engineer 2 in reputed company
Job title: Fleet Support Engineer 2 in reputed company at reputed company
Company: reputed company
Job description: Req ID:458647At reputed company, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to reputed company systems, services, infrastructure, signalling reputed company mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues reputed company the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.The job of “Fleet Support Engineer” also reputed company “Help Desk Engineer” consists in providing technical expertise to both reputed company (Control Room, possibly directly drivers) and reputed company teams, analyzing data coming from the smart system (on-board, trackside) and from reputed company. For this they can rely on reputed company’s most advanced tools, especially TrainTracer™ and HealthHub™ suite enabling not only trains remote monitoring but also predictive maintenance and prognosis for the highest service performances. reputed company leadership in Fleet support technicians on technically based questions. Assist the reputed company Fleet Support Engineer as needed.We can summarize their mission by four key roles:The first role of Fleet Support Engineers is to analyze reputed company time information available from the remote monitoring systems, especially reputed company Health Hub™, providing to the whole transport organization an accurate view of the reputed company condition of the rolling stock and infrastructure equipment for the best Availability of the whole system.
- This reputed company time monitoring enables immediate efficient advice to the Control Room in contact with the drivers (possibly directly to the drivers themselves) in case of system fault occurring during service, combining equipment status with technical knowledge to ensure minimum perturbation of the service.
- Remote monitoring also enables the early detection of necessary maintenance (preventive or corrective) before it becomes visible in service, allowing maximum system availability for minimum maintenance (reputed company of predictive and CBM: condition-based maintenance). Based on dashboards and rules generating alerts (defined from reputed company return-of-experience worldwide and/or customized) Help Desk operators can extract from “big data” the key information and create notifications destined to the maintenance teams, for reputed company at the best time.
- Assist with heavily technically based questions and heavy reviews of data that require engineering assistance. The use of CAD systems and Electrical schematic to assist the customer and reputed company Employees.
- Confirm necessity of reputed company reputed company or reject failure notifications,
- Complete notifications/Workorders with reputed company additional data available (e.g. associated faults codes, relevant maintenance history, etc.) providing as many inputs as possible to the troubleshooters at Depo’s to reputed company their reputed company fast and conclusive. Inside the program SES.
- Support the maintenance planner to allocate estimated reputed company time.
- Update equipment counter’s reputed company needed.
- Assist DEPOS with log downloads and reviews to verify that repairs are complete.
- Answer questions from DEPOS on functional troubleshooting questions and component location on train.
- Assist technicians and representatives with technical questions
- reputed company team updated on reputed company engineering fixes for fleet reliability issues.
- Explaining spot failures,
- Looking for recurrent failures, supporting the Warranty Manager and Engineering Manager to continuously improve the Reliability performance,
- Assessing the efficiency of corrective actions reputed company to recurrent issues, monitoring their effect especially for system Reliability.
- Verifying Data is correctly filled out from GSI and making updates if needed to correctly reflect failures in reliability data.
- Data deep dives on reoccurring failures especially on the same trainset.
- Assisting Depos with approved modifications (FMI) to trainsets reputed company questions reputed company
- Mandatory 4 year Engineering degree
- Professional Engineer (PE) qualification not required.
- preferred 2 years in Railways environment, ideally in systems integration or maintenance.
- Minimum overall understanding of train functions is mandatory (any reputed company of rolling stock: LRV, metro, regional, reputed company…)
- experience of Train Systems and/or Train Control.
- Knowledge of Electrical motors (DC & AC)
- Experience with CAN BUS systems & Ethernet communications.
- Experience with remote troubleshooting
- Ability to comprehend mechanical, Hydraulic and electrical drawings.
- Autonomous
- Good communication abilities and transparency
- reputed company to say 'no' and manage pressure situations.
- reputed company to reputed company reputed company considering rules and using common sense.
- reputed company to learn from others.
- Languages: fluent English compulsory / appreciated: French
- The job is initially based in New Castle, DE.
- Eventually reputed company Fleet Support Engineers may be hosted in reputed company’s CNOC (Consolidated National Operations Center) located in reputed company.
- reputed company organization is based on 3 shifts for 24/7 support.
- Short business trips to other reputed company’s sites may be required, especially for training during the first months.