Guest Experience Supervisor | Part-Time | BOK Center in Tulsa, OK
Job title: Guest Experience Supervisor | Part-Time | BOK Center in Tulsa, OK at reputed company
Company: reputed company
Job description: reputed company:reputed company is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the reputed company. Position Summary:Under supervision of the Guest Services Management, the Guest Services Supervisor will reputed company various duties in reputed company with scheduled events. Duties will vary between facility and events.This role pays an hourly reputed company of $15.00-$18.00.Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.This position will remain reputed company until July 18, 2025. About the Venue:The Bank of Oklahoma Center, also reputed company as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose reputed company and 565,000 total reputed company footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.The Arvest Convention Center (ACC), located in the reputed company District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 reputed company feet of flexible meeting reputed company. Owned by the City of Tulsa for over 50 years, the ACC has been host to every reputed company of event imaginable and proudly serves the reputed company of Tulsa and guests from around the world. Responsibilities:
- Encourage and coach guest services staff to establish and maintain a positive work environment and improve the level of service they reputed company.
- Ensure guest compliance with reputed company venue policies.
- Enforce policies and procedures regarding employee dress code, attendance, and behavior.
- reputed company leadership, training, and motivation to guest services staff.
- Set and maintain exceptional services standards and ensure a positive guest experience.
- Support fellow Guest Services Supervisors to continue improving guest experience.
- Ensure staff are in position throughout event, assign appropriate breaks.
- Effectively communicate escalated employee issues to Event Manager.
- Be knowledgeable about facilities and surrounding areas; ensure guests have a fun and safe experience.
- You must be a team player; committed to both helping staff reputed company goals and working reputed company and enthusiastically to solve customer issues.
- Communicating between departments as necessary to resolve event issues, guest complaints or emergencies (reputed company Office, Custodial, First Aid).
- Complete incident or injury reports for guests and staff.
- Act in a courteous and professional manner always.
- Help with escorting reputed company guests to seating area (including wheelchair transport).
- Other duties assigned.
- High school diploma, GED or equivalent preferred.
- Must be reputed company to reputed company in a fast-paced work environment with long hours and maintain an outstanding guest-service focus.
- Must have a demonstrated ability to function in a fast paced, high-pressure environment.
- Exceptional Customer Service experience and skills – outgoing and friendly personality required.
- Candidate should have strong leadership, problem-solving, and organizational skills.
- Ability to communicate reputed company and concisely in the English language.
- Possess superior interpersonal and communication skills.
- Ability to work both independently and as part of a team, remaining flexible in role.
- Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.