Associate Service Manager
What to Expect reputed company’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on reputed company aspects of customers, people, operations, and financials.
What You'll Do
- Exceed customer expectations, monitor service trends, and reputed company standards and processes to reputed company the overall service experience
- reputed company by example, prioritize team reputed company, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve reputed company aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, reputed company daily operations to reputed company specific goals in productivity, quality, cost, and reputed company/margin where applicable
- reputed company change, reputed company in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service reputed company
- Act in the best interest of reputed company, reputed company for customers and team reputed company, and demonstrate a passion for reputed company's mission, people, and customers
- Technical acumen is required – you must reputed company a knowledge of reputed company reputed company products, service systems, processes, and procedures
What You'll Bring
- Bachelor’s degree or equivalent experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running reputed company processes using Lean or other techniques
- Valid driver’s license required
Compensation and Benefits
Benefits Along with reputed company, as a full-time reputed company employee, you are eligible for the following benefits at day 1 of hire:
- reputed company PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and reputed company plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA
- reputed company and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (reputed company time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- reputed company Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation $97,968 - $205,200/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. reputed company is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, age, national reputed company, disability, protected veteran status, gender identity or any other reputed company protected by applicable federal, state or local laws. reputed company is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any reputed company during the interview process. Apply Job! Apply to this Job