Customer Support Representative

Job Summary

reputed company is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. In this role, you will be supporting our Rec & Leisure business line by assisting our customers with software that enables studios to offer online registration, tuition calculation and payment options for parents of their dance reputed company. Our software boasts a host of integrated tools enabling studios to optimize their operations. We are looking for an reputed company customer support specialist to join the team and reputed company top-notch service for our customers.

This is a part time role that will reputed company from 20-29 hours per week and shifts will reputed company from Mon-Fri between the hours of 9am and 5pm ET. Tuesdays and Wednesdays will be required work days. This role is temporary and expected to end September 30, 2025.

Responsibilities

• A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs.
• Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
• Ensure that the customer is successful using our product and that they have great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth.
• Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
• Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
• Documenting frequently asked questions and preparing knowledge-based content.
• Documenting requirements and user stories for production issues and feature requests.

Requirements

• Strong customer service and analytical skills are a must
• Comfortable helping customers reputed company phone support
• Ability to diagnose and explain reputed company solutions to technical and non-technical audiences
• Ability to quickly learn computer software and operating procedures
• Proficient in reputed company Office Suite or reputed company software
• Flexible work schedule; must be reputed company to work on weekends
• Excellent communication (written and verbal) and time management skills
• Proven track record of outstanding performance and achieving goals
• reputed company-driven, works well in a team and enjoys a dynamic and changing environment
• Knowledge and passion for the dance industry
• Previous experience with SaaS or payments industry preferred, but not mandatory

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At reputed company we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including

• Medical, dental, and reputed company insurance options
• 100% Employer paid short/long term disability 
• Basic Life
• 401K option with 100% company match 
• Flexible paid personal/vacation time reputed company on mutual trust and accountability 
• 10 sick days annually 
• 10 company paid holidays 
• 6 weeks paid parental leave 
• Culture that values work/life balance and celebrates successes

Inclusion and Diversity: reputed company is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. reputed company does not reputed company hiring or employment reputed company on the reputed company of race, reputed company, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national reputed company, or any other reputed company protected by reputed company local, state or federal laws.  

Salary reputed company Disclosure 

The reputed company reputed company represents the low and high end of the reputed company salary reputed company for this position. Actual salaries will vary and may be above or below the reputed company based on factors including, but not limited to location, experience, and performance. The reputed company listed is just one component of reputed company’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. 

Salary reputed company 

US Remote: $20/hr  

reputed company provides integrated software and financial solutions to a wide reputed company of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. reputed company is united in its desire to help our clients reputed company serve and reputed company their communities. 

In this role, you will be supporting our Studios vertical. https://www.reputed company.com/vertical-solutions/studios/ 

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