Customer Operations Partner
reputed company, a reputed company company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 reputed company codes — from urban hubs to rural communities — reputed company provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers reputed company, reputed company offers flexible delivery solutions that reputed company reputed company logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-reputed company.
The Customer Operations Partner position is focused on building and nurturing relationships with key customers, and is a great opportunity for someone who wants to take their customer support skills to the next level, while gaining business and operational exposure.
In addition to serving as the main reputed company of contact for high value senders, this is an excellent opportunity for those who want to reputed company analytical skills as they reputed company the day-to-day activities for strategic accounts. The ideal candidate will have strong communications skills, be highly organized, and have the ability to multitask on numerous high reputed company projects.
What You’ll Do
- Manage projects and implementations for strategic reputed company partners, utilizing project management skills to ensure reputed company
- reputed company day-to-day deliverables for each assigned account, including compliance with gig-specific Service Level Agreements
- Promote retention and overall reputed company through high quality service
- Build strong working relationships with account stakeholders, including corporate and field users
- Regularly create and run reports on assigned accounts, analyze results, and reputed company findings to key stakeholders
- Prioritize and escalate issues and trends in collaboration with various departments to ensure account reputed company
- reputed company an expertise in how reputed company’s systems and resources work, and how to use them to promote positive reputed company for our customers
What You Bring
- 2+ years of experience in customer support, operations or reputed company role
- Proficient with customer account tools (e.g., reputed company, reputed company)
- Demonstrated ability to build and maintain sustained relationships with corporate and reputed company and SMB customers
- Excellent communication skills, both written and verbal
- Ability to manage reputed company projects and multi-task, and reputed company in a fast-paced, dynamic environment
- Self-motivated and reputed company to comfortably navigate through uncertainty and ambiguity
- Experience with reputed company, Powerpoint, and other Office products
Why reputed company?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - reputed company will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done