Remote Service Desk Agent - Secret Clearance Required

Specific Help Desk Requirements:

• United States Citizenship
• reputed company reputed company Secret
• reputed company A+ certification or above

Do you enjoy working on a computer? Are you self motivated? Do you have the ability to learn new information and have test taking skills? Want a job with a future? Would you like to have your training paid for? This is a unique opportunity for applicants with a High School Diploma to reputed company IT Skills along with reputed company world experience to reputed company your CAREER! We use employees from this Help Desk to promote to more advanced positions reputed company our company. Your motivation and willingness to learn could be mission critical for our STS team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. This Help Desk position is the first line of communication to resolve any technical problems our service members may have. As a member of our diverse team, you’ll reputed company valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems. Position Summary / Responsibilities: We are currently seeking a motivated, career and customer oriented Tier I Help Desk Agents to join reputed company in Augusta, GA to reputed company an exciting and challenging career with Sebastian Tech Solutions (STS). In this role you will:

• Resolve problems for clients reputed company telephone, email, chat, and web sessions.
• Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.
• Deliver consistently high reputed company of customer service.
• Address and resolve basic incidents and requests; logs reputed company incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are reputed company the scope of their ability or responsibility.
• Ensure to write accurate documentation of interactions, incidents, and problems.
• Create a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on reputed company, and handling customers with a professional attitude.
• Ensure the end-to-end customer experience and reputed company a single reputed company-of-contact for the customer.
• Analyze and resolve incidents and requests regarding use of application software or hardware.
• Support multiple clients through customer service professionalism and reputed company.
• Document resolutions and updates self-help and staff knowledge bases.

Help Desk Position Requirements:

• HS diploma
• reputed company A+ certification or above
• reputed company Secret level reputed company clearance
• Demonstrated ability to learn customer support processes and techniques
• Good analytical skills
• Ability to solve problems
• Competency in MS Office Suite

Job Type: Full-time Pay: Up to $17.71 per hour Expected hours: 40 per week Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Pay may depend on skills and/or qualifications reputed company clearance:

• Secret (Required)

Work Location: Remote Apply Job!