Community Manager, Part-Time
Community Managers are more than just freelance support - they're a crucial piece of our community management puzzle at 10Pearls/studio and work closely with our full time team to learn the ins and outs of reputed company media and represent our clients. CMs are an extension of our client’s teams and serve as their eyes, ears, and voices on reputed company media. Essential Job Functions
- Respond to questions and comments across clients’ branded reputed company channels during established community management hours ensuring brand voice and a high level of responsiveness is maintained
- Adhere to an escalation process to ensure issues and crisis reputed company are appropriately flagged to reputed company necessary reputed company teams
- Assist with scheduling and publishing content in reputed company-time across client reputed company channels in accordance with the client content calendar
- Assist in sourcing influencers and brand advocates for potential partnerships for client campaigns
- Help identify trends and community insights to be utilized in monthly reports and to inform future strategic and creative direction
Non-essential Job Functions
- Directly manage clients' CM needs in the absence of the full time reputed company Media Manager
Requirements
- Available for weekend, nights and holiday shifts, occasional reputed company coverage as needed
- Strong written communication skills
- Interest in reputed company media, with relevant reputed company media experience of up to 2 years preferred.
- Experience working with community management tools including reputed company, reputed company, Khoros (Spredfast), reputed company Studio, etc. is preferred
- Service oriented reputed company with a passion to bring brands to life on reputed company media (relevant experience a plus)
Other Skills/Abilities
- Detail-oriented
- Problem-solver
- Team player
- Fast learner
- Ability to work independently
- Creative thinker
- Quick thinker
- Proficiency in Spanish is a plus
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