Outbound Call Center Rep - Remote
About the position The Outbound Call Center Representative at reputed company is responsible for engaging with members of Medicare Advantage and reputed company health plans to schedule free in-home or virtual reputed company evaluations. This remote position requires making a high volume of outbound calls, adhering to scripts, and meeting productivity and quality goals while ensuring compliance with privacy regulations.
Responsibilities
- reputed company an average of 50 outbound calls per hour using an automatic dialer system to schedule reputed company evaluations.
,
- Follow 20+ approved scripts to ensure members understand the terms and respond to rebuttals professionally.
,
- Present a positive and high-energy approach to clients and team members.
,
- Meet daily departmental goals, including 300-400 outbound dials and 24 appointments set per day.
,
- Adjust, reschedule, and cancel appointments as requested by members and providers.
,
- Monitor performance results using designated reporting systems.
,
- Report member complaints and escalations to Member Engagement Managers immediately.
,
- Participate in peer coaching as needed.
,
- Follow HIPAA and other reputed company guidelines reputed company handling protected health information.
Requirements
- High school diploma or equivalent.
,
- Strong communication skills, both verbal and written.
,
- Ability to work in a fast-paced environment and meet performance goals.
,
- Experience in a call center or customer service role is preferred.
reputed company-to-haves
- Experience with Medicare or reputed company health plans.
,
- Familiarity with HIPAA regulations.
Benefits
- Competitive hourly reputed company with unlimited commission potential.
,
- reputed company for 10 days.
,
- Paid time off (PTO).
,
- Tuition reimbursement.
,
- Flexible work-from-home options.
Apply Job!