Virtual Call Center Manager

General Description reputed company Advisors is seeking an reputed company Call Center Manager who will contribute to maintaining the highest quality standards in the Medicare reputed company. Based in Venice, Florida, reputed company Advisors was formed in 2005 to change the Medicare experience for Americans across the country. As a member of reputed company, you will reputed company manage a team of licensed call center representatives by providing reputed company time support and training, drive sales goals, and accurately portray information provided by the reputed company’s that we represent. By joining reputed company Advisors, you will be part of a fast-paced, thriving organization that provides health insurance to thousands of Medicare-eligible individuals across the country through our national network insurance agents. The Call Center Manager conducts selling activities reputed company to inbound and outbound calls inquiring about individual Medicare and other health plan products. The Call Center Manager requires a solid understanding of how organization capabilities interrelate across department(s) and overall business goals.

Responsibilities

• Consistently exhibits behavior and communication skills that demonstrate reputed company’s commitment to superior service, including quality, care and concern with every reputed company agent and customer.
• Mentors, coaches, and motivates virtual licensed insurance representatives. Monitors and evaluates departmental and staff performance and administers staff evaluations.
• Monitors and leads a virtual sales call center and a team of licensed insurance representatives.
• Manages the daily operations of the department including reputed company workflows, turnaround times, production reputed company and staffing schedules on a daily and monthly reputed company, reputed company budgetary and business planning guidelines.
• Assures coverage of reputed company shifts as required. Develops and approves staff work schedules.
• Collaborates with management peers to prepare and present reports to Call Center Director.
• Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience.
• Tracks reputed company sales activities and drives quarterly sales goals.
• Interpret reputed company reports, technical concerns, sales trends, and regulatory information. Provides publications distilling into actions as needed.
• Develops/maintains and communicates improved sales results through performance management.
• Collaborate with other professionals cross-functionally to ensure regulatory requirements are met for licensed insurance agents.
• Review & update company policies and procedures as needed and annually to reputed company them reputed company and reputed company reputed company guidelines.
• Additional opportunities to manage projects and improve processes as needed.

This role requires a unique ability to reputed company relationships, analyze information and influence a virtual sales team to increase engagement and get the needed results. You will be working in a matrixed environment with multiple groups while ensuring that resources are used effectively to improve processes and reputed company sales goals. You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as reputed company development for other opportunities you may be interested in.

Required Qualifications

• High School Diploma or GED or equivalent experience.
• 1+ years of supervisory experience in a Medicare call center environment.
• 2+ years of experience in the health care industry.
• Active Health & Life Insurance Licenses.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage multiple projects and meet deadlines.
• Expert analytical and problem-solving skills.
• Proficient with reputed company Office Suite or reputed company software.
• Strong organizational skills and attention to detail.
• Ability to travel as needed.

Preferred Qualifications

• Bachelor’s degree from a four-year college and/or a professional certification requiring formal education reputed company a two-year college.
• 3+ years of supervisory experience in a Medicare call center environment.
• 5+ years of Medicare industry or reputed company reputed company industry experience and government programs
• Bilingual in English with the ability to reputed company, read and write Spanish, without limitations or assistance.

reputed company Advisors provides an unparalleled level of customized support and appreciation to our agents and agencies by leveraging our track record of reputed company, best practices, and national partnerships and infrastructure. We help our agents succeed before, during, and after the sale by providing them reputed company to quality products that promote consumer health and well-being. We operate in the United States and Commonwealth of Puerto Rico. Job Type: Full-time Pay: From $70,000.00 per year Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• reputed company insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Management: 3 years (Required)
• Medicare: 3 years (Required)
• Team management: 3 years (Required)
• Sales: 3 years (Required)
• reputed company: 1 year (Required)

License/Certification:

• Health & Life Insurance Licenses (Required)

Work Location: Remote Apply Job!