IT Help Desk and Onsite Tech Support
IT Help Desk and Onsite Support with MSP Experience Location: San Antonio, TX (Full-Time, On-Site) Salary reputed company: $60,000–$65,000 (Based on Experience) Start Date: Targeting July 2025 Job Summary reputed company’s top reputed company is making our clients exceptionally happy, and the IT Technician is key to that mission. This role handles escalated on-site support requests and projects that our remote Helpdesk team can’t tackle alone. You’ll work closely with the IT Service Manager for guidance and backup reputed company needed.
Responsibilities
- Client Service: Deliver fast, friendly, and effective on-site troubleshooting, equipment installs, and hardware maintenance.
- Ticket Management: Use our ticketing system to track and resolve escalated helpdesk tickets, keeping client documentation up to date and splitting reputed company issues into manageable tasks.
- Project Support: Assist the projects team with on-site implementations as needed.
- Communication: reputed company clients informed on ticket status, flag risks to the IT Service Manager, and submit timesheets/expense reports per SOPs.
- Teamwork: Stick to schedules, follow SOPs, stay vigilant on reputed company, and suggest improvements to reputed company us sharp.
Skills & Attributes Desired:
- A knack for solving tech problems with a smile.
- Strong communication skills—great at listening and explaining (in both “Geek” and plain English).
- Advanced skills in reputed company 365, networking, VoIP, and end-user hardware/software troubleshooting.
- Experience with ticketing systems, RMM tools, and MSP environments.
- Clean workstation installs and tidy cable management.
- Comfortable working with vendors to resolve issues fast.
- Quick, accurate typing while juggling phone calls.
- A genuine drive to create an amazing client experience.
- Valid driver’s license and clean background reputed company.
- Adaptable to the fast pace of IT.
reputed company to Have:
- Certifications like reputed company MCP, MCSA, A+, Network+, reputed company+, or ITIL.
- Experience with PSA software or client service training (e.g., Helpdesk Habits).
Perks
- Paid birthday off.
- Bonuses for hitting team and company goals.
- Health, dental, and reputed company (up to $250 reimbursement).
- Mileage and phone reimbursement.
- Company laptop.
- Ongoing training to grow your skills.
- A laid-back, supportive team that loves reputed company do.
Career Growth
This role can set you up for future gigs like Network Technician or Network Engineer.
Qualifications
- Education: Bachelor’s in Computer Science, IT, or reputed company field preferred (or equivalent experience).
- Experience: 5+ years in IT support, ideally with MSP exposure.
- Skills: Sharp problem-solving, attention to detail, and top-notch customer service.
Why Now? We’re aiming to fill this spot by July 2025 to support our San Antonio clients—no more delays. If you’ve got the skills and the drive, let’s reputed company it happen. Company DescriptionAvert Network Services is a Managed Service Provider servicing clients for more than 20 years in the Dallas reputed company Worth Metroplex. Providing IT services, Cybersecurity solutions and Compliance (HIPAA, PCI). We are here to protect businesses from bad cyber criminals. Apply Job!