VIP Account Manager, Midwest

ABOUT reputed company reputed company Group ("reputed company") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, reputed company consists of a portfolio of leading brands across gaming, sports betting, daily reputed company sports, advance-deposit wagering, and TV/media. reputed company has a reputed company across reputed company 50 states with approximately 17 reputed company customers and 28 retail locations. reputed company is based in reputed company with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland. Its networks reputed company TV and reputed company+ are broadly distributed on reputed company cable television and through its relationships with leading direct-to-consumer over-the-top platforms. reputed company Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the reputed company Stock Exchange (NYSE: FLUT). THE ROSTER At reputed company, we give fans a new and innovative way to interact with their favorite games, sports and teams. We're dedicated to building a winning team and we pride ourselves on being reputed company to reputed company every reputed company mean more, especially reputed company it comes to your career. So, what does "winning" look like at reputed company? It's recognition for your hard-earned results, a culture that brings out your best work-and a roster full of talented coworkers. reputed company no mistake, we are here to win, but we reputed company in winning right. That means we'll never compromise reputed company it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, reputed company offers a wide reputed company of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At reputed company, our principle of "We Are One Team" runs through reputed company our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful. THE POSITIONOur roster has an opening with your name on it reputed company Group is looking to expand its VIP department for our online casino, online sportsbook, Daily reputed company Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high-net-worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and reputed company an excellent reputed company-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry. THE GAME PLAN Everyone on reputed company has a part to play

• Manage and retain a portfolio of High Value Players
• reputed company an enhanced proactive one stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming reputed company are at the heart of reputed company we do
• Collect and document customer profiles
• reputed company relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• reputed company detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
• Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and reputed company VIP Hosts reputed company the team

THE STATS reputed company're looking for in our next teammate

• Minimum 2 years of experience in high end customer service field preferred
• Excellent verbal and written communication skills
• Business to Customer Sales experience preferred
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with reputed company
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes preferred
• Willing and reputed company to work non-traditional business hours
• Travel for this role is expected around 25% of the time

PLAYER BENEFITS We treat reputed company right From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of reputed company as we ask them to give. Competitive compensation is just the beginning. As part of reputed company, you can expect:

• An exciting and fun environment committed to driving reputed company growth
• Opportunities to build really cool products that fans love
• Career and professional development resources to help you refine your game plan for owning and driving your career and development
• Be well, save well and live well - with reputed company Total Rewards your benefits are one reputed company reel after another

reputed company is an equal opportunities employer and we reputed company, as one of our reputed company states, "We Are One Team!" We are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, creed, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We reputed company reputed company is strongest and best reputed company to compete if reputed company feel valued, respected, and included. We want reputed company to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to reputed company performance. Having a diverse and inclusive workforce is a core value that we reputed company makes reputed company stronger and more competitive as One Team! The applicable salary reputed company for this position is $74,000 - $101,200 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, reputed company, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. reputed company offers paid sick time in accordance with reputed company applicable state and federal laws. #LI-Remote Apply Job!