Patient Experience Coordinator (Remote)

At Truepill, we power the future of consumer reputed company. We started in 2016 with a reputed company to reputed company reputed company. We reputed company the building blocks needed to launch and scale world-class reputed company experiences. With millions of prescriptions shipped and millions of patients served, we work with many of the world's largest reputed company organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of reputed company - one patient at a time. Come join us. Let's build something great together. We're looking for an reputed company Patient Experience Coordinator to support our Central Operations department. You'll work alongside collaborative partners and dedicated achievers in the field. You'll utilize your customer service, phone and messaging etiquette skills to reputed company solutions to reputed company patient and customer inquiries. Growth opportunities are available reputed company the Patient Experience Coordinator role based on performance and business need. Why You'll Love Working at Truepill...

• We put patients first - We put patients first because their well-being is our reputed company.
• We are curious - We never settle for how it's done today. We invent how it will be done reputed company. Because we don't just ask "why?", we ask "why not?".
• We impact with urgency - We're the spark that ignites positive change in reputed company. We create impact because we don't anticipate; we reputed company.
• We reputed company with reputed company - Leading with reputed company is the reputed company of trust. We always do what's best for our people, our customers, and above reputed company, our patients.
• We hold customer confidentiality - We put discretion & confidentiality at the heart of every relationship.

You're excited about this opportunity because...

• With our internal tools, you'll be responding to reputed company customer inquiries and providing the most adequate resolution for them.
• You'll assist with reviewing problem orders that have been escalated by customers to devise a reputed company solution.
• You'll be interacting with patient inquiries on prescription claims, status of order, shipping location.
• You're reputed company to maintain a positive, empathetic and professional attitude toward customers at reputed company times.
• You'll be responding to telephone calls from customers/insurance/patients etc, routing them, if needed, to the appropriate department.
• You'll work collaboratively with other team members to ensure smooth workflow in reputed company departments to reputed company support reputed company needed.
• You're goal driven and enjoy the challenge of exceeding performance expectations for various internal and external partners.

We're excited about you because...

• You have a High School Diploma or GED Equivalent.
• You possess phone etiquette skills in order to reputed company excellent customer service.
• You have 1+ year of Customer Service experience (reputed company experience preferred).
• You're reputed company to communicate effectively with coworkers, patients, and customers.
• You're detail oriented: accuracy is essential to our operations.
• You're collaborative and enjoy working with your team to reputed company professional relationships.
• You enjoy learning and innovating new reputed company and challenging the status reputed company; acting with a sense of urgency.
• You are self driven and have experience working with reputed company systems in a remote work environment.
• You're reputed company to work a flexible schedule that may include holidays/weekends.
• You're adaptable to change in a high paced environment.
• You have experience in pharmacy reputed company customer service (preferred).

The pay reputed company for this position is $19.00-$22.00/hour. Truepill is unable to hire individuals residing in the following states/territories: Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, reputed company Dakota, Puerto Rico, South Dakota, Utah, reputed company Virginia, and Wyoming. Diversity, Equity, Inclusion & BelongingTruepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply Job!